ID 2026-1629154

Category (Portal Searching)

Administrative Business Unit RCS Overview Company Overview:

Deposita(TM), An Allied Universal(R) Company has perfected the art of cash management using world-class innovation, technology, and tailored solutions. We serve customers in retail, wholesale and banking sectors through in-depth consultations. We ensure every security need is met and exceeded every step of the way. Join our Phenomenal team today! Job Description Deposita, an Allied Universal Company, is hiring a Customer Experience Representative. The Customer Experience Representative is a part of a dynamic, customer focused team and plays a pivotal role in providing the highest quality customer experience to our customers. Starting Rate at $17.00 per hour, with increased rate for bilingual FRENCH (CANADIAN) and/or Spanish speaking representatives of $18.00 per hour Must be able to attend in-person training in Jupiter, Florida for at least 45 days. Must live within commuting distance of Jupiter office. Remote Work possible after successfully completing 45 days in office training (Jupiter, Florida) and meeting required metrics with occassional in office meetings/trainings. Ideal Candidates should have a minimum of 2 years Technical Customer Service Call Center experince in a B2B environment.

RESPONSIBILITIES

Identify customers' needs, clarify information, provide direct support or guidance toward to resolution\nTackle a variety of problems in technical systems with skill and accuracy\nCreate cases for all calls and emails received, enter the history of the problem, all steps taken, and subsequent resolution if resolved at the Help Desk or escalate to appropriate next level\nWillingness and Ability to be cross trained in other areas of the department\nConsistently demonstrate effective personal performance that positively impacts the departmental performance metrics are met through effective personal work performance

QUALIFICATIONS

(MUST HAVE): High school diploma or equivalent\nMinimum of two (2) years of work experience in a Technical Customer Service Call Center\nStable work history must demonstrate each of the following:\nStrong understanding of customer service and customer relations\nHighly motivation and strong desire to learn\nAbility to exercise good judgment and decision-making\nFamiliarity with creating cases and case numbers and escalations to Senior team members, departments, and vendors using CRM and other systems\nEffective written and oral communication skills\nAble to assess and evaluate situations effectively\nSkilled in identifying critical issues quickly and accurately\nAble to write informatively, clearly, and accurately\nProblem solving and analytical skills\nAbility to work in a team environment

PREFERRED QUALIFICATIONS

(NICE TO HAVE): Experience in a technical support role, or other technical experience\nAssociate's degree in information technology, Computer Science, or a related field\nBasic understanding of software/hardware troubleshooting\nExperience in Service Now and TalkDesk\nExperience in retail cash offices

BENEFITS

Medical, dental, vision, basic life, AD&D, and disability insurance\nEnrollment in our company's 401(k)plan, subject to eligibility requirements\nEight paid holidays annually, five sick days, and four personal days\nVacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law. Closing Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law.

For more information:

www.aus.com If you have difficulty using the online system and require an alternate method to apply or require an accommodation, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices. 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