Job Title:

Customer Service Representative (Remote)

Shift:

Monday-Friday, flexible shifts between 5:00 AM - 8:00 PM PST (based on business needs)

Pay Range:

$18 to $20/hour

Location:

Remote (Candidates must reside in California)

Job Description:

We are seeking a customer-focused and detail-oriented Customer Care Advocate to join our remote customer support team. In this role, you will serve as the first point of contact for customers, providing exceptional service by handling inbound phone calls and email inquiries related to insurance benefits, policy information, claims, and general account questions. The ideal candidate is an excellent communicator with strong problem-solving abilities, a positive attitude, and a passion for helping others. You will be responsible for researching customer inquiries, providing accurate information, processing routine requests, and ensuring every interaction results in a positive customer experience. Success in this role requires the ability to multitask efficiently, navigate multiple computer systems simultaneously, and maintain professionalism in a fast-paced, customer-focused environment.

Key Responsibilities:

Respond to inbound customer inquiries via phone and email in a professional and courteous manner. Assist customers with questions related to insurance benefits, policy information, claim status, coverage details, and general account inquiries. Research customer concerns using multiple internal systems and provide accurate, timely resolutions. Process routine transactions and coordinate with appropriate departments for requests requiring additional support. Document all customer interactions accurately and maintain detailed records in internal systems. Build strong customer relationships by demonstrating empathy, active listening, and effective communication. Navigate multiple applications, databases, and computer screens while actively assisting customers. Ensure compliance with company policies, procedures, and quality standards during every customer interaction. Meet established productivity, quality, and customer satisfaction goals while maintaining high service standards. Collaborate with internal teams to resolve customer issues efficiently and follow up when necessary. Maintain confidentiality of customer information and handle sensitive data with professionalism.

Required Qualifications:

High School Diploma or GED equivalent. Minimum of one year of customer service experience in a call center, retail, hospitality, restaurant, banking, healthcare, or other customer-facing environment. Strong verbal and written communication skills. Excellent interpersonal, problem-solving, and active listening skills. Proficiency in using MS Office applications, including Word, Excel, and Outlook. Ability to efficiently navigate multiple computer systems and applications while speaking with customers. Strong organizational skills with excellent attention to detail. Ability to work independently in a remote work environment with minimal supervision. Flexibility to work assigned shifts based on business needs.

Preferred Qualifications:

Previous call center or contact center experience. Experience supporting customers within the insurance or healthcare industry. Familiarity with customer relationship management (CRM) systems such as Salesforce. Strong keyboarding and data entry skills. Experience working in a dental or medical office is an advantage.

Ideal Candidate:

The ideal candidate is patient, empathetic, and customer-focused, with the ability to remain calm under pressure and effectively manage multiple priorities. They possess strong computer skills, enjoy solving customer concerns, communicate clearly and professionally, and are committed to delivering an outstanding customer experience with every interaction. Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support. Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals. To learn more, please visit https://dexian.com/ . 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