Customer Service Rep

•Senior#26-02397

Up to $20 per hour

Hometown, PA

Remote Job Description

Customer Care Advocate

•

Disability Location:

Remote — must be located within 50 miles of one of the following locations:

Cary, NC/Oriskany, NY/Warwick, RI/Tampa, FL/Phoenix, AZ/Fort Worth, TX/Omaha, NE Shift Timings:

7:00 AM

•10:00 PM CT / 8:00am-11:00 PM ET, Monday through Friday

Pay Rate:

$20.00/hour on W2

Start Date:

November 16, 2026

Contract Length:

3 months (Extension possible based on performance, attendance, and business needs)

Benefits:

Weekly Pay | Health, Dental & Vision Insurance Available

The Opportunity The Customer Care Advocate will support customers through phone and digital channels, helping them understand and resolve insurance and benefits-related questions. This role requires strong communication, empathy, attention to detail, and the ability to protect confidential customer information. You will serve as a key point of contact for customers, providing end-to-end support while following established guidelines and procedures. Paid training and AI-powered tools will be provided to help you succeed in the role. Key Responsibilities Handle customer inquiries through phone and digital channels, including policy, coverage, billing, and service-related questions.

Research and resolve complex customer concerns while following established guidelines and procedures.

Use AI-powered tools to support workflows, identify next steps, and summarize customer interactions.

Review AI-generated call summaries and case notes for accuracy before submission.

Maintain accurate and timely documentation of customer interactions while following privacy and regulatory requirements.

Identify issues requiring escalation and coordinate with supervisors, internal teams, or specialists to reach resolution.

Provide feedback on recurring customer issues, knowledge gaps, and opportunities for process improvement.

Participate in required training and ongoing development related to products, systems, processes, and AI-enabled tools.

Required Qualifications

At least 1 year of customer service experience in a customer-facing role, such as call center, healthcare, financial services, or a similar environment.

Experience resolving customer issues using multiple systems, such as CRM platforms and knowledge bases.

Ability to handle non-routine situations while following established guidelines and compliance requirements.

Strong verbal and written communication skills with the ability to clearly explain information to customers.

Ability to work scheduled shifts between 8:00 AM and 11:00 PM ET, Monday through Friday, with some flexibility for overtime or schedule changes based on business needs.

High school diploma or equivalent.

Preferred Qualifications

2+ years of experience in insurance, healthcare, financial services, or another regulated industry.

Experience with AI-assisted customer service tools, automated call summaries, or guided workflows.

Experience handling escalations, complaints, or sensitive customer situations.

Familiarity with customer authentication, data protection, privacy, and compliance requirements.

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