Customer Service Representative Pay:

$16.00-$18.00 per hour, based on experience

Schedule:

Monday-Friday, 8:00 AM-5:00

PM Job Type:

Full-time Job Summary We are looking for a friendly, dependable, and customer-focused Customer Service Representative to join our team. This position will assist customers with questions, provide support, and help troubleshoot basic issues related to company software and services. The ideal candidate enjoys working with people, has strong communication skills, is comfortable using computers, and can remain patient and professional while helping customers. Responsibilities Provide friendly and professional customer service to clients. Answer customer questions and assist with resolving concerns by phone and email. Provide basic troubleshooting support for Microsoft 365 and other business software applications. Use remote support tools when needed to assist customers. Accurately document customer interactions, issues, and resolutions. Maintain and update customer records. Work with internal departments to help resolve customer concerns. Communicate clearly and professionally with customers throughout the support process. Follow up with customers as needed to ensure their concerns are addressed. Maintain a positive and helpful customer experience. Qualifications Previous customer service experience preferred. Strong verbal and written communication skills. Basic computer and troubleshooting skills. Familiarity with Microsoft 365 applications preferred. Strong organizational and time-management skills. Excellent attention to detail. Ability to learn new software and technology. Strong problem-solving skills. Friendly, patient, and professional attitude. Ability to work independently and as part of a team. Education High school diploma or equivalent required. Additional education or training in customer service, business, technology, or office administration is a plus. Physical Requirements Ability to sit and work at a computer for extended periods. Ability to communicate with customers by phone and email throughout the workday. Occasionally lift office materials or equipment weighing up to 20 pounds. Schedule & Pay Monday-Friday, 8:00 AM-5:00 PM $16.00-$18.00 per hour, based on experience If you enjoy helping people, solving problems, and providing great customer service, we'd love to hear from you!

Pay:

$16.00 - $18.00 per hour

Benefits:

Dental insurance Health insurance Referral program Vision insurance

Experience:

Customer Service:

1 year (Required) Technical support: 1 year (Preferred)

Work Location:

In person