Customer Service Representative (Call Center)

Benefits:

Company parties Competitive salary Flexible schedule Free food & snacks Opportunity for advancement Paid time off Wellness resources Customer Service Representative (Call Center) Plugz Electric - Family-Owned | Fast-Growing | High-Energy Team About Plugz Electric At Plugz Electric, we're a family-owned and operated electrical company built on trust, reliability, and doing right by our customers and our team. We're growing fast and building a team that thrives in a high-performance, fast-paced environment . The Role We're hiring a Customer Service Representative (CSR) to join our call center team. This is a high-volume, fast-paced role where you'll handle both inbound customer calls and outbound speed-to-lead follow-ups . When a new lead comes in, speed matters —you'll be expected to respond within minutes. This is a role for someone who can move quickly, stay organized, and confidently engage customers. What You'll Do Answer inbound customer calls and respond to inquiries Make outbound calls to new leads quickly (speed-to-lead follow-up) Schedule service appointments efficiently and accurately Handle multiple conversations and tasks at once Maintain accurate data entry and job details Communicate clearly with customers and internal teams Deliver a high-quality, professional customer experience ✅ What We're Looking For Dependable and reliable - you show up and perform consistently Thrives in a fast-paced, ever-changing environment Confident on the phone ( both inbound and outbound calls ) Strong communication skills ( must speak English proficiently ) Ability to multitask and stay organized under pressure Positive attitude and team-first mindset Electrical or home services experience is a plus (not required) Requirements Must be located within 60 minutes of our office Open to a hybrid schedule (in-office + remote) Available for evenings and/or weekends as needed Compensation & Performance Bonus $16-$22 per hour (based on experience) Performance-based bonus structure tied to results

Bonus Opportunities:

Bonus for appointments booked from inbound + outbound calls Bonus for speed-to-lead response time (quick follow-up wins) Bonus for show rate / quality bookings Top performers can significantly increase their earnings based on performance. Perks Office snacks provided Supportive, family-oriented team culture Fast-growing company with real advancement opportunities Why This Role is Different This isn't just answering phones—this is a high-impact, performance-driven role where: Your speed and communication directly drive revenue You are rewarded for results—not just showing up You have a clear path to grow within the company If you're someone who: Moves fast Communicates confidently Thrives under pressure Wants to be rewarded for performance We want to hear from you.