Customer Service Representative

About IPF Sourcing IPF Sourcing is a fast-growing procurement and distribution company specializing in safety and medical supply solutions. We support large enterprise customers, including Fortune 100 companies, by delivering reliable sourcing, inventory management, and logistics execution. Position Overview We are seeking a reliable and detail-oriented Customer Service Representative to support day-to-day customer communications and order coordination. This role will serve as a key point of contact for customers, ensuring timely responses, accurate information, and a high level of service. This is a hybrid position, combining in-office collaboration with remote flexibility. Role Focus Primary point of contact for customer inquiries, order updates, and follow-ups Daily communication via email and phone with customers and internal teams Coordination with operations, logistics, and procurement to ensure smooth order execution This role is primarily computer-based and requires strong attention to detail and organization Key Responsibilities Respond to customer inquiries regarding orders, products, and delivery timelines Provide order updates, tracking details, and resolve issues as they arise Coordinate with internal teams to ensure accurate and timely fulfillment Maintain and update customer records, order details, and communication logs Assist with resolving discrepancies, delays, or product-related concerns Support ongoing account communication and follow-through Ensure a high level of professionalism in all customer interactions Qualifications 1-3 years of experience in customer service or a related role Strong written and verbal communication skills Highly organized with strong attention to detail Comfortable working with systems, data entry, and multiple tasks Ability to prioritize and manage workload effectively Proficiency in Excel and general computer systems (CRM/ERP experience a plus)

Pay:

$23.00 - $28.00 per hour

Benefits:

On-the-job training Paid time off Work from home

Work Location:

Hybrid remote in North Tonawanda, NY 14120