Customer Service Representative I in Itasca, Illinois at

Canon Virginia Inc Save New Hybrid Salary:

$19.04

• $24.

18/hr

Industry:

Manufacturing Job Function:

Customer Service Canon Virginia Inc Itasca, Illinois, 60143, United States Posted on October 13, 2026 New job! Apply early to increase your chances of getting hired. Explore Related Opportunities Customer Service Representatives jobs near me in Illinois Jobs near me in Illinois Customer Service Representatives jobs

Job Description Customer Service Representative I US-IL-Itasca Job ID:

35058

Type:

Full-Time # of

Openings:

1

Category:

Product Support CUSA Itasca

• Bruning Dr About the Role Responsible for ensuring all calls are answered and entered into the company system in a timely manner and for providing the best possible customer service to customers. Must be able to handle level 1 call types. Your Impact
• Responsible for receiving and responding to a large number of incoming requests; identifies and assesses customers' needs to achieve satisfaction; builds sustainable relationships and trust with customer accounts through open and interactive communication.
• Provides accurate, valid and complete information by using the right methods/tools.
• Documents customer complaints and provides appropriate solutions and alternatives within the time limits; follows up to ensure resolution.
• Keeps records of customer interactions, processes customer accounts and files documents.
• Follows communication procedures, guidelines and policies. ESS
• Maintains schedule adherence to and accurately track non-ACD time appropriately though use of appropriate Aux codes. LFS/PPS
• Places parts and supply orders, provides price quotes, RMA's, debits, credits, Web Store enrollments, and performs basic trouble shooting.

About You:

The Skills & Expertise You Bring HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.

• Requires strong phone contact handling skills and active listening.
• Good customer orientation and ability to adapt/respond to different types of characters.
• Excellent communication and presentation skills.
• Ability to multi-task, prioritize, and manage tasks effectively.
• Works in a call center environment. We are providing the anticipated hourly salary range for this role: $19.04-24.18 hourly. Company Overview About our Company
• Canon U.

S.A., Inc., is a leading provider of consumer, business-to-business, and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $28.5 billion in global revenue, its parent company, Canon Inc., as of 2024 has ranked in the top-10 for U.S. patents granted for 41 consecutive years. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa . Who We Are Where Talent Fosters Innovation. Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation. What We Offer Youll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits. And Even More Perks!

• Employee referral bonus
• Employee discounts
• Dress for Your Day attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag!

A Canon welcome kit and official merch you cant get anywhere else Based on weekly patent counts issued by United States Patent and Trademark Office. All referenced product names, and other marks, are trademarks of their respective owners. Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor. You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are not reviewing this job posting on our Careers site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon . #CUSA Posting Tags #LI-KG1 #

LI-HYBRID

#PM19 About Canon Virginia C Canon Virginia cvi.canon.com 1937 Founded 9,800 Employees electrical / electronic manufacturing Industry Melville, New York Headquarters Overview Canon Virginia, Inc. located in Newport News, Virginia is a manufacturer for Canon's office and consumer products. Our innovative and efficient production methods along with our environmental commitment make us a leading... Show more Scan to Apply Just scan this QR code to apply from your phone. Fast Easy Apply on the go Scan to Apply Not ready to apply yet? Enter your email and we'll send you a reminder to come back and apply. Remind Me Later Job Location Itasca, Illinois, 60143, United States Frequently asked questions about this position Connect With Canon Virginia Inc LinkedIn @ canonusa LinkedIn @ canonusatarget Similar Jobs In Itasca, Illinois Hot Job Dispatcher Night/Weekends

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