Customer Service Representative - Uvalde

$13.00 Per Hour (Will discuss with applicant) Position range in Uvalde County $11.86

• $17.85 Per hour Customer Service Representative
• Uvalde

PFS GROUP

Occupation:

Customer Service Representatives

Location:

Uvalde, TX

• 78839 Positions available: 5 Job #: 16963781

Source:

WorkInTexas

Posted:

02/02/2026

Updated:

03/02/2026

Expires:

04/06/2026

Web Site:

WorkInTexas Onsite /

Remote:

Work onsite all of the time

Job Type:

Regular, Full Time (30 Hours or More), Permanent Employment, Day Shift Job Requirements and Properties Help for Job Requirements and Properties. Work Onsite Full Time Typing Speed 40 + wpm Language English, Well Schedule Full Time Job Type Regular Duration Permanent Employment Hours 40 Hours Per Week Shift Day Shift Benefits Help for .

Hours of Operation:

Monday

• Friday 7:00am
• 7:00pm.

Opportunities available:

Inbound Customer Service Outbound Customer Service Data Entry/Posting Responsibilities include: Communicating with patients to help them resolve their healthcare accounts Resolving issues, setting payment expectations, arranging payments and requesting information from patients Preferable skills/experience: Medical collection experience Medical insurance billing experience Strong customer service experience Ability to work well under pressure Outstanding listening, communication and problem-solving skills Professional appearance Under direct supervision, handles customer/patient inquiries to ensure timely resolution of account balances, receiving incoming calls & placing outgoing calls to facilitate collection & resolution of patients account. Will resolve issues, set payment expectations, arrange payment plans, & request additional information from patients. This position is responsible for resolving all aspects of customer inquiries & complaints, for providing accurate & timely responses and for entering accurate information into the customer databases. Handles general inbound ACD calls & correspondence related to all aspects of account resolution. Effectively communicates, written & verbal company Group policies, procedures & applicable information to clients who have misinterpreted, were unaware of, or are questioning a PFS Group policy or decision. Researches inquiries according to established policies & procedures set up by company & its clients. Determines account status & consults with appropriate staff and/or management on all questionable bills in order to ensure proper resolution. Must meet department standards for quality, productivity & teamwork. Communicates accurate information to customer questions & requests, by phone and/or strict level of customer confidentiality. Investigates customers' problems and indicated in writing, in a courteous and professional manner. Able to handle difficult & sensitive issues appropriately, maintains and initiates appropriate actions to ensure timely resolution. Interacts with staff in other departments, in a professional manner, to clarify problems presented by customers & to obtain accurate information. Develops & maintains a comprehensive knowledge of all company policies, procedures, products & services including departmental processes of Inbound & Outbound Service, High Balance Accounts, Insurance, Bad Debt & Payment Arrangements. Identifies, analyzes & performs any of the following:

• Communicating with patients to ensure timely resolution of account balances.
• Placing outgoing & receive incoming calls to validate collection & resolution of patient accounts.
• Resolve issues, set payment expectations, arrange payments & request information from patients.
• Performs data input in a highly accurate & timely fashion for all customer contacts according to the customer information database systems parameters. Assures documentation is complete, so department is able to monitor physician compliance.
• Participates in various training & information functions available to the staff to enhance skills, improve performance, & contribute to the ongoing development & achievement of departmental goals.
• Has an understanding of, and is able to communicate company policy to all customers.

Knowledge, Skills & Abilities:

• Ability to interact professionally with both internal & external contacts
• Able to work flexible hours, including weekends and evenings, as department or training needs dictate, & at the discretion of management
• Good written, oral & interpersonal communication skills
• Ability & desire to work in a fast paced environment is required
• Ability to type a minimum of 35 w/p/m with excellent organizational skills
• Ability to read, write & comprehend insurance & patient correspondence
• Ability to effectively present information to customer, clients & other employees
• Basic mathematical skills
• Basic computer & computer software skills
• Ability to apply good judgment in dealing with problem solving & carrying out directives
• 1-2 years relevant medical customer service experience (preferred)
• Ability to uphold highest level of confidentiality
• Ability to work well under pressure
• Solid problem-solving & interpersonal skills
• Typing test.

.....with 35 wpm required.

Bilingual:

English & Spanish, a major plus. Future work from home opportunity