Customer Service Representative Sr Randstad

•3.7 Hyattsville, MD Job Details $24.99

•$25.00 an hour 1 day ago Benefits AD&D insurance Disability insurance Health insurance Dental insurance 401(k) Vision insurance Life insurance Qualifications Incident Escalation High school diploma or

GED Full Job Description Salary:

$24.99

•25.00 per hour + none

Reference:

AB_5091863 Job Summary As a Senior Customer Service Representative, you will provide specialized member advocacy, care navigation, and network support for members enrolled in a Choice Product insurance plan. You will serve as the primary point of contact, delivering a high-touch experience through proactive outreach and ongoing engagement. By collaborating seamlessly with clinical, operational, and service teams, you will ensure members can easily navigate their benefits and resolve complex issues. Responsibilities Answer inbound member calls and conduct proactive outbound outreach. Respond promptly and professionally to member emails and inquiries. Provide complex care coordination support and ongoing member engagement. Resolve escalated issues and deliver a seamless, concierge-level experience. Qualifications & Skills 3 to 5 years of related customer service experience, ideally within a major healthcare or insurance environment. High School diploma required; AA/BA preferred (or equivalent years of experience). background in Care Navigation, Member Advocacy, and Benefits Expertise. Proven ability to handle Complex Issue Resolution and Escalation Management. Knowledge of MCT systems is required (experience with HP CHATS, Health Connect, and MQV is highly preferred). Must reside within the MAS region and be able to commute to the New Carrollton, MD office for hybrid/partially remote requirements. Business casual attire required when onsite.

INDSCGMH

salary: $24.99

•$25 per hour shift: First work hours: 8 AM

•5 PM education: High School Responsibilities Answer inbound member calls and conduct proactive outbound outreach. Respond promptly and professionally to member emails and inquiries. Provide complex care coordination support and ongoing member engagement. Resolve escalated issues and deliver a seamless, concierge-level experience. Skills Customer Service care navigation member advocacy Qualifications Years of experience: 3 years Experience level: Experienced Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer:

Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status. At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact . Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility). This posting is open for thirty (30) days.