We are looking for a Customer Service Representative to support a busy service team in New Hope, Minnesota. This Long-term Contract position offers a hybrid schedule, with onsite collaboration during part of the week and remote work on designated days after training. The person in this role will serve as a key point of contact for customers, helping manage service requests, coordinate order details, and ensure timely communication across multiple support needs.

Responsibilities:

• Manage a high volume of incoming customer calls and direct inquiries to the appropriate team members when needed.
• Create and update service requests in ServiceNow, ensuring work is categorized accurately by urgency and service type.
• Process orders in internal systems and verify that order details are entered correctly.
• Build, update, and maintain customer account information, including warranty records, in company databases.
• Work with internal partners and customers to resolve shipment concerns, backorder questions, and billing-related issues.
• Communicate with customers to arrange service timing and provide updates related to scheduled work.
• Support the completion of work orders by assisting with closeout steps and billing coordination.
• Contribute to additional administrative and customer support tasks as business needs evolve.