Customer Service Representative - Hybrid

Customer Care Specialist Location:

Swedesboro, NJ 08085 (Hybrid after training)

Pay Rate:

$19-$20/hour (based on experience)

Start Date:

June 1, 2026 About the Role Seeking a Customer Care Specialist to join our compassionate and fast‑paced customer care team. In this role, you will support pet patients and their families by delivering empathetic, patient‑focused service across multiple communication channels. You'll collaborate closely with pharmacy and fulfillment teams while navigating customer and prescriber profiles to ensure accuracy and satisfaction. This position begins with six weeks of paid, on‑site training in Swedesboro, NJ. The role transitions to a hybrid schedule (3 days remote, 2 days on site). Training & Schedule Paid On‑Site Training (6 Weeks - Swedesboro, NJ): Weeks 1-3: Monday-Friday, 8:00 AM-4:30 PM Weeks 4-6: Monday-Friday, start times of 9:00 AM or 10:00 AM Post‑

Training Schedule:

Primary shift: 11:30 AM-8:00 PM (subject to shift bids) Call center hours:

Monday-Friday:

8:00 AM-9:00

PM Saturday:

9:00 AM-5:00 PM Weekend rotation: 1 Saturday per month Additional 1 Saturday per quarter Hybrid Work Schedule (after training and permanent placement): 3 days remote 2 days on site in Swedesboro, NJ Key Responsibilities Deliver empathetic, patient‑focused customer service via phone, email, SMS, chat, and mail Navigate customer and prescriber profiles across multiple systems with accuracy Adapt quickly to a variety of customer scenarios and communication styles Work independently while collaborating effectively with pharmacy and fulfillment teams Maintain professionalism, attention to detail, and efficiency in a fast‑paced environment Candidate Requirements Customer service or call center experience preferred Strong communication and problem‑solving skills Ability to multitask and learn new systems quickly Reliable attendance for on‑site training and hybrid schedule Comfortable working evening shifts and rotating weekends Job Type & Location This is a Contract position based out of Swedesboro, NJ. Pay and Benefits The pay range for this position is $19.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a hybrid position in Swedesboro,NJ.

Application Deadline This position is anticipated to close on May 1, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.