Description & Requirements [1] Youtube Video Maximus is currently hiring Customer Service Representatives to join our team! In this role, you'll support our Health Texas project by providing customer care and benefit‑enrollment services via telephone, IVR, and web-based portals. To ensure your success, Maximus offers paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism.

Please note:

This is a full‑time, hybrid position. Our call center is open from 8AM

• 6:30PM CST, Monday
• Friday 8-hour shifts are scheduled within the hours of operation You will begin on-site for the first week of training, after which you will have the option to work from home. At times, you may be asked to report to our Athens, TX location based on business needs. We are filling classes for the following start dates: October 26, 2026 Why Join Maximus? Competitive Compensation
• Quarterly bonuses based on performance included! ️ Comprehensive Insurance Coverage
• Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning
• Prepare for retirement with our 401K Retirement Savings plan and Company Matching. ️ Paid Time Off Package
• Enjoy PTO and Holidays Holistic Wellness Support
• Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). Recognition Platform
• Acknowledge and appreciate outstanding employee contributions. Tuition Reimbursement
• Invest in your ongoing education and development. Employee Perks and Discounts
• Additional benefits and discounts exclusively for employees. Maximus Wellness Program and Resources
• Access a range of wellness programs and resources tailored to your needs. Professional Development Opportunities
• Participate in training programs, workshops, and conferences.

References Visible links 1.

https:

//youtu.be/nsDwP613fZ0?si=EjXHJO8tr9

GQVBVp Essential Duties and Responsibilities:

Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements. Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers. Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems. Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness. Navigate multiple computer systems while interacting with customers and perform data entry accurately. Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate. Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines. Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed. Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed. Facilitate translation or interpretation services for non English speaking customers according to procedures. Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery. Meet Quality Assurance (QA), productivity, and other key performance metrics. Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures. Perform other related duties as assigned by management. Minimum Requirements High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience. #HealthTexas #LI-Hybrid #maxPriority #HotJobs0901LI #HotJobs0901FB #HotJobs0901X #HotJobs0901TH #TrendingJobs #c0rejobs #CoreCSR EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short

• and long-term incentives as well as program-specific awards.

Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations at applicantaccom@maximus.com.