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Customer Service Representative

Job

Robert Half

Remote

Full-Time

Posted 5 weeks ago (Updated 5 weeks ago) • Actively hiring

Expires 5/27/2026

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Job Description

We are looking for a dedicated Customer Service Representative to join our team in Fairfield, New Jersey. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by handling inquiries, verifying product details, and maintaining accurate records. If you thrive in a fast-paced environment and enjoy providing exceptional service, we encourage you to apply.
Responsibilities:
  • Review service tickets to confirm warranty coverage, parts details, and unit pricing.
  • Process and monitor customer requests while maintaining precise records.
  • Coordinate product returns for quality control evaluations and oversee product status updates.
  • Communicate effectively with technicians, managers, distributors, and contractors to provide timely updates and support.
  • Handle high volumes of inbound and outbound calls, addressing customer needs and resolving issues.
  • Verify product availability and pricing to ensure accurate information is provided.
  • Utilize computer systems efficiently to input and manage service tickets.
  • Participate in training sessions and shadow senior team members to gain product knowledge and improve customer interaction skills.
  • Adapt to hybrid work arrangements after completing initial in-office training.

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