Customer Service Representative

We are looking for a dedicated Customer Service Representative to join our team in Fairfield, New Jersey. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by handling inquiries, verifying product details, and maintaining accurate records. If you thrive in a fast-paced environment and enjoy providing exceptional service, we encourage you to apply.

Responsibilities:

• Review service tickets to confirm warranty coverage, parts details, and unit pricing.
• Process and monitor customer requests while maintaining precise records.
• Coordinate product returns for quality control evaluations and oversee product status updates.
• Communicate effectively with technicians, managers, distributors, and contractors to provide timely updates and support.
• Handle high volumes of inbound and outbound calls, addressing customer needs and resolving issues.
• Verify product availability and pricing to ensure accurate information is provided.
• Utilize computer systems efficiently to input and manage service tickets.
• Participate in training sessions and shadow senior team members to gain product knowledge and improve customer interaction skills.
• Adapt to hybrid work arrangements after completing initial in-office training.