Customer Service Representative

Customer Service Representative at TekWissen ® Customer Service Representative at TekWissen ® in Asheville, North Carolina Posted in about 20 hours ago.

Type:

full-time

Job Description:

Position:

Customer Service Representative Location:

Asheville, NC 28804 (Remote)

Duration:

12

Months Job Type:

Temporary Assignment Work Type:

Remote Shift:

Monday to Friday from 08:00AM to 05:30

PM Pay Rate:

$15 to $19 per hour

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan that offers strategic talent solutions to clients worldwide. The job opportunity below is with one of our clients specializing in biotechnology product development services. The client is dedicated to supplying laboratory equipment, chemicals, supplies, and services essential in healthcare, scientific research, safety, and education. As a global leader in serving the scientific community, the organization generates approximately $40 billion in annual revenue and is committed to making the world healthier, cleaner, and safer. Their global team delivers innovative technologies, convenient procurement solutions, and pharmaceutical services through industry-leading brands.

Summary:

The Customer Service Representative is responsible for handling high-volume inbound customer calls while delivering exceptional customer support and maintaining compliance with company procedures and regulatory requirements. This role requires strong communication skills, professionalism, attention to detail, and the ability to work effectively in a fast-paced call center environment.

Responsibilities:

Handle 50-70 inbound customer calls daily in a professional and courteous manner. Provide accurate information using approved client scripting and communication standards. Demonstrate empathy, professionalism, and willingness to assist customers effectively. Accurately identify and escalate AE/PQC cases to the client within one business day. Address customer complaints and escalate issues through the supervisor request process when necessary. Manage data and documentation activities including mailbox management and record maintenance. Maintain attendance and on-phone performance metrics at 90% or higher. Follow all CWI, SOPs, federal regulations, company policies, and procedures. Support overall customer satisfaction through timely issue resolution and effective communication.

Required Skills:

High school diploma required; some college preferred. 3-5 years of customer service experience in an inbound call center environment. Strong verbal and written communication skills. Above-average computer proficiency and ability to manage multiple systems simultaneously. Ability to work independently in a remote environment. Strong problem-solving and multitasking abilities. Excellent attention to detail and organizational skills. TekWissen® Group is an equal opportunity employer supporting workforce diversity.