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GR
Garnet River LLC
Customer Service Representative (Remote - Must live near Tullahoma, TN)
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Based on Tennessee data
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What they do
A Call Center Representative answers calls from customers or makes outbound sales calls. Responds to customer inquiries, provides information on products and services, and manages customer complaints. Records customer information and processes orders. May process payments. May use email to follow up on customer inquiries or calls.
$35,731 / year median in Tennessee
+5% projected growth
Job Description
We are currently seeking a Customer Service Representative for an international company that operates within the transportation industry. The Representative will provide a service to customers who require assistance with issues involving their fare media cards and accounts. They will be responsible for providing professional, knowledgeable, and courteous call support to all cardholders, patrons, and transit operators. This position typically works under close supervision and direction. This position is REMOTE but based out of Tullahoma, Tennessee. It is required that the employee live locally in order to pick up equipment at our client's offices in Tullahoma. Job Duties Answers all incoming fare media phone calls from customers. Processes all fax and email inquiries. Performs all assigned tasks as quickly and accurately as possible. Follows all established policies, procedures, and written/verbal instructions. Ensures all assigned issues are updated and resolved as efficiently and as quickly as possible. Answers all inquiries related to fare media. Initiates outbound calls as needed. Qualifications High school degree, or equivalent, 1-3 years' experience in a Customer Service/Call Center. Some college coursework preferred. Must be a good team player. Must possess a positive attitude. Must excel in a fast-paced environment. Able to work and respond in a high-volume situation. Willing to work extended hours. Ability to type 40 plus words per minute (WPM). Proficient in