Customer Service Representative

Customer Service Representative at Net2Source (N2S) Customer Service Representative at Net2Source (N2S) in Lake Orion, Michigan Posted in about 3 hours ago.

Type:

full-time

Job Description:

Join a Global Leader in Workforce Solutions - Net2Source Inc. Who We Are Net2Source Inc. isn't just another staffing company, we're a powerhouse of innovation, connecting top talent with the right opportunities. Recognized for 300% growth in the past three years, we operate in 32 countries with a global team of 5,500+. Our mission? To bridge the talent gap with precision-Right Talent. Right Time. Right Place. Right Price.

Job Title:

Associate Customer Service Representative Location:

Auburn Hills, MI (Hybrid - 4 days onsite, 1 day remote)

Duration:

3+ Months contract on w2

Pay Rate:

$20-24.80/hr

Qualifications:

High School Diploma required College degree preferred SAP R/3 or equivalent experience Previous customer service experience Order entry experience

Responsibilities:

Manage the complete order management process from order entry through product delivery Process SAP transactions including order entry, returns, credits/debits, quality notifications, outputs, deliveries/shipments, and invoices Build working relationships with commercial team partners to exceed customer expectations Analyze customer ordering patterns to anticipate customer needs Serve as a liaison with customers on administrative and technical matters Respond to customer inquiries and complaints in a timely manner Review daily reports and proactively address issues related to orders, returns, SAP blocks, and delivery performance Quickly identify and resolve customer issues Investigate and drive timely resolution of customer disputes Coordinate with customers, credit teams, and sales representatives regarding dispute resolution Make decisions regarding customer returns following quality complaints within assigned authority limits Communicate relevant customer information, forecasts, project updates, and organizational changes to the account manager Demonstrate flexibility and adaptability in a fast-paced team environment

Work Schedule:

Monday through Friday 8:00 AM - 5:00 PM 40 hours per week Why Work With Us? We believe in more than just jobs-we build careers. At Net2Source, we champion leadership at all levels, celebrate diverse perspectives, and empower you to make an impact. Think work-life balance, professional growth, and a collaborative culture where your ideas matter. Our Commitment to Inclusion & Equity Net2Source is an equal opportunity employer, dedicated to fostering a workplace where diverse talents and perspectives are valued. We make all employment decisions based on merit, ensuring a culture of respect, fairness, and opportunity for all, regardless of age, gender, ethnicity, disability, or other protected characteristics. Awards & Recognition America's Most Honored Businesses (Top 10%) Fastest-Growing Staffing Firm by Staffing Industry Analysts

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