Customer Service Representative- Benefits Department

Job Summary:

Join a team that values strong organization, clear communication, and exceptional client support. As a Customer Service Representative, you'll collaborate closely with Account Managers, Account Executives, and Agents to ensure smooth, accurate support for our clients. You'll be part of a positive, collaborative team culture that empowers you to take pride in the quality and impact of your work while helping strengthen long‑term client relationships.

Responsibilities:

• Process employee enrollments, terminations, and benefit updates across multiple platforms.
• Maintain accurate client and policy data in EPIC and other internal systems.
• Prepare renewal spreadsheets and update benefit guides for open enrollment.
• Document all correspondence and policy changes according to agency procedures.
• Assist with incoming phone calls and direct clients to the appropriate team member.
• Provide administrative support to Account Managers and Agents as needed.
• Establish and maintain positive client relationships by responding to routine needs and supporting ongoing service requests.
• Obtain Life & Health licensure as experience grows, strengthening client support capabilities and supporting long‑term career development within the agency.

Qualifications:

• High School Diploma or equivalent degree with at least one year of experience in an office environment is preferred.
• Advanced knowledge of all Microsoft Office applications.
• Strong organizational skills, high attention to detail, responsive and self-motivated.
• Team player willing to assist as needed with assigned tasks in a fast paced work environment.

Work Locations:

Lowell, AR Job Type:

Full-time Pay:

$40,000.00 - $45,000.00 per year

Benefits:

Work from home

Shift:

Day shift

Work Location:

In person