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Customer Service Representative
Job
Coordinated Transportation Solutions
Remote
Full-Time
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Job Description
Customer Service Representative Coordinated Transportation Solutions - 2.8 Trumbull, CT Job Details 3 hours ago Qualifications Guest reservation booking Medical insurance coverage verification Incident report management Quality assurance Patient scheduling via phone Entry level Client interaction via phone calls Full Job Description Acts as the first point of contact with all customers, taking non emergency transportation reservations through various sources. Securing transportation with vendors, verifying client eligibility and confirming medical. appointments. Manages high volume of inbound and outbound calls within specified performance metrics, including average handle time. Maintains an acceptable level of quality assurance, within specified performance metrics, company policies and procedures and compliance to contractual plan call handling processes. Remains available and engaged to assist with call volume as scheduled, achieving departmental schedule adherence goals. Verifies client eligibility and confirms medical appointments. Maintains a positive attitude, adapt to a team spirit and work well with others. Confirms that requests for transportation are an approved facility per their health plan. Evaluates client transportation needs and makes costs effective decision. Refers reductions in services and denials to Manager for appropriate action. Records incidents and complaints and refers to Manager for resolution. Manages requests using telephone, voicemail, and computerized scheduling systems. This position is Fully Remote for applicants living in : Charleston, Columbia or Greenville, South Carolina Training to start on Monday, July 6, 2026 -Friday, July 24, 2026, 8:00am-5:00pm CTS offers a competitive, performance based, salary and fringe benefits program. CTS is an equal opportunity employer regardless of race, color, religion, creed, sex, marital status, national origin, disability, age, veteran status, on-the-job injury, sexual orientation, political affiliation or belief. Employment decisions are made without consideration of these or any other factors that employers are prohibited by law from considering. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.