Customer Service Representative

Customer Service Representative

JOB SUMMARY

The Customer Service Representative is in charge of answering phone calls daily and educating the public regarding Trap Neuter Return Manage program.

WORKING RELATIONSHIPS

Works closely with the Program Coordinator.

ESSENTIAL JOB FUNCTIONS 1.

Answers and manages CatFriends cell phone daily, returns messages in a timely manner. Actively promotes spay and neuter of ALL cats, and educates the public on responsible free-roaming cat care. Participates in scheduling cats for sterilization clinics. Promotes CatFriends to increase our client base by outreach to the public and develops relationships with humane and professional agencies for referrals. Assists in coordinating trap loans and returns. 2. Assists with social media posts. 3. Assists with mass sterilization clinics (40-300 cats per clinic day). Participates in check in/out of cats. Sets up before and cleans up after clinic. Ensures that the public receives good customer service that is courteous and respectful, and handles complaints or concerns so the situation is diffused.

EDUCATION, EXPERIENCE, KNOWLEDGE, SKILLS, ABILITIES

Must understand trap neuter return manage program. Will be asked to communicate with the public on a daily basis in a professional manner. Detail oriented. Candidate should be highly motivated, enthusiastic and a self-starter. Professional attitude. Ability to work autonomously.

TECHNICAL REQUIREMENTS

Proficiency with Facebook and Instagram. Proficiency with email. Must be able to answer and respond to one cell phone line.

GENERAL EXPERIENCE

Experience with social media. Customer service experience. Familiarity or experience with mass sterilizations clinics is a plus.

WORK ENVIRONMENT

This position requires 10 to 20 hours a week. Schedule varies pending clinic schedule. Some weekends required. Some work is performed on site and some from home. Can include working some holidays or evenings depending on needs.

Pay:

$20.00 per hour

Benefits:

Flexible schedule

Work Location:

Hybrid remote in Waipahu, HI 96797