Job Title:

Senior CSR

•

Client Support Start Date:

Training begins November 30 (

Day Zero:

November 24 & 25)

Pay Rate:

$16.67/hour

Work Location:

Remote

• Candidates must reside in

Virginia Duration:

Seasonal Contract with Potential Extension Based on Performance Important Reminder Training will take place during the holiday season. Candidates must be fully committed to attending all scheduled training sessions and completing the training program without interruption. Attendance is mandatory throughout training and nesting. Key Responsibilities Handle inbound and outbound calls, correspondence, and system-generated work items. Provide accurate information regarding Medicaid eligibility, enrollment, benefits, and program requirements. Research and resolve customer, provider, and stakeholder inquiries using multiple systems and resources. Investigate escalated issues and communicate resolutions effectively. Process enrollments, disenrollments, and other program transactions while meeting quality and productivity standards. Maintain confidentiality and comply with all program and company guidelines. Equipment Requirements (BYOD) Windows 11 Home/Pro (24H2) or macOS 13+ Windows 10 is not supported Intel Core i5 processor or equivalent Minimum 8 GB RAM Minimum 256 GB storage Internet speed of at least 50 Mbps download and 20 Mbps upload with latency below 100 ms USB wired headset with microphone preferred Bluetooth headsets acceptable if a wired option is unavailable Chromebooks, tablets, iPads, and mobile devices are not supported Training Details 100% attendance required during training and nesting No time off permitted during training Camera must remain on throughout training and nesting

Training Schedule:

Monday-Friday, 8:00 AM

• 4:30

PM EST Training Duration:

4 weeks

Nesting Period:

2-3 weeks following training

Hours of Operation:

Monday-Friday, 8:00 AM

• 7:00

PM EST Anticipated Shift:

10:30 AM

• 7:00 PM EST (subject to change) Minimum Qualifications High School Diploma or GED required At least 1 year of customer service, call center, healthcare support, or related experience Strong computer navigation and multitasking skills Ability to work independently in a remote environment Excellent verbal and written communication skills Pre-Employment Requirements Clear criminal background check Employment verification Education verification Required Qualifications and Skills•Support Medicaid-related customer service inquiries by phone, correspondence, and assigned work items.
• Research eligibility, enrollment, benefits, and program questions using multiple systems.
• Process program transactions accurately while meeting service, quality, and productivity expectations.
• Communicate resolutions clearly and professionally in a remote call center environment.
• High School Diploma or GED required.
• At least 1 year of customer service, call center, healthcare support, or related experience required.
• Strong computer navigation, data entry, and multitasking skills required.
• Ability to work independently and stay engaged in a remote work environment.
• Excellent verbal and written communication skills required.
• Must be fully available for all scheduled training and nesting sessions, including the holiday training period.
• Must pass criminal background check, employment verification, and education verification.
• Must have a supported computer with Windows 11 Home/Pro 24H2 or macOS 13 or newer.
• Windows 10, Chromebooks, tablets, iPads, and mobile devices are not supported.
• Must have an Intel Core i5 processor or equivalent, minimum 8 GB RAM, and minimum 256 GB storage.
• Must have internet speed of at least 50 Mbps download and 20 Mbps upload with latency below 100 ms.
• USB wired headset with microphone is preferred for equipment setup.

Bluetooth headsets are acceptable if a wired option is unavailable. . Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https:

//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.