Job Title:

Work Order Coordinator/Administrative Assistant Job Type:

Contract with possible perm placement

Pay Rate:

38K-42

K Schedule:

Monday-Friday 8am-5pm, First 4 weeks of training fully on site then hybrid schedule (Monday and Friday remote, Tuesday-Thursday on site)

Location:

Austintown, OH Responsibilities:

Answers incoming service call requests from customers via telephone, email, and various systems. Utilizes multiple systems to access, change, or input information regarding service requests and other issues. Responds to work requests from Clients via notes, emails, phone calls and systems. Oversees the progress of work orders from inception to completion. Dispatches service calls to subcontractors according to procedure and turnaround time standard. Coordinates and manages visits, repairs, and inspections for vendors' sites nationwide. Tracks the status of open work orders. Updates customer contacts, customer websites, and site managers via phone and/or email with continuous real time work order information. Assists technicians by checking them in and out of sites, approves Not to Exceed increases, secures Estimated Times of Arrival, confirms dispatches, and assists technicians to gain site access. Coordinates, schedules, and verifies completion of client specific special projects. Identify and escalate priority issues in a prompt and timely manner. Assist in the collection and review of billing requirement documents from vendors. Follow up on and document customer work orders and quote approvals, subcontractor ETAs, and parts arrivals. Ensures the service delivered to clients is timely and is of the highest quality. Researches and resolves issues using available resources. Communicates and coordinates with internal departments. Understands and executes procedures accurately by time of day with prioritization. Generates and accesses databases and reports as deemed necessary by management. With management approval, can be selected as mentor/trainer for new associates. Forward calls, as appropriate, to other members of the staff in other departments. Recommend process improvements. Other duties assigned by management.

Minimum Requirements:

High school diploma or equivalent; College degree preferred. Proficient in relevant computer applications - MS Office at a minimum Data entry skills Knowledge of administration and clerical processes Experience in customer service or facilities management industry preferred. Displays an ability to multitask. Must be able to work in a team-based environment with a positive attitude. Demonstrates excellent communication and interpersonal skills. Plans and organizes work efficiently in a fast-paced work environment. Analyzes and resolves problems effectively. Executes with an appropriate sense of urgency. Functions in a controlled, effective manner under stress. Embraces change enthusiastically. Follows up on issues thoroughly and completely. Utilizes good judgment to make sound decisions. Must be detail oriented with strong organizational skills and the ability to work well with others. Is responsive and communicates well to clients and inner company personnel. Is customer focused and responsive. Operates in gray areas. TalentMatch ® Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking "Apply Now," you're agreeing to Robert Half's Terms of Use and Privacy Notice .