« Back to all jobs Customer Service Representative Contract type Freelance Location Framingham , MA Specialty Retail Salary $25/hour Remote Yes Reference 515589 Contact name Cory Rivard Apply For This Job Job description

Customer Service Representative Employment Type:

Freelance Location:

Remote — candidates must clearly list their location at the top of their resume.

Schedule:

40 hours per week, supporting standard Eastern Time business hours. Position Overview Our client, a leading organization in the retail industry, is seeking a detail-oriented Customer Service Representative to support waste, recycling, and vendor service operations across a large network of locations. This role serves as a key point of contact for operational requests, service issues, repair coordination, and communication with internal stakeholders and external service providers. Key Responsibilities Provide prompt, accurate, and professional support through phone, email, and service-management portals. Respond to waste and recycling service questions, issues, and requests from field locations. Coordinate with vendors and service partners to ensure services are delivered according to agreed schedules and scopes of work. Track work orders, dispatch activity, service completion, and repair status through a service-management platform. Escalate unresolved service concerns and repair delays to the appropriate internal authority. Communicate with location managers, operations teams, safety partners, vendors, and corporate personnel to resolve issues and answer questions. Help ensure waste and recycling services align with sustainability and environmental compliance goals. Coordinate pickup schedules and operational needs related to hazardous-waste programs. Partner with operations and safety teams regarding hazardous-waste concerns, service exceptions, and compliance matters. Support daily execution of special operational projects and initiatives. Manage a high volume of inbound requests while maintaining strong attention to detail and timely follow-through. Required Qualifications 2+ years of customer service, operations support, or service-coordination experience. Strong written and verbal communication skills, including professional phone etiquette. Proficiency with Microsoft Office, including Word, Excel, and PowerPoint. Ability to multitask effectively in a fast-paced, high-volume environment. Strong organizational skills, attention to detail, and follow-up discipline. Ability to handle confidential information and interact professionally with all levels of management. Demonstrated accountability, initiative, teamwork, adaptability, and customer focus. Comfort managing changing priorities and working occasional overtime when needed. Preferred Qualifications Experience using ServiceChannel or similar work-order and vendor-management platforms. Experience supporting retail operations, facilities services, waste management, recycling, or environmental programs. Recruiter Cory Rivard View Cory Rivard's Jobs Benefits offered See Benefits