Customer Service Representative

We are looking for a Customer Service Representative to support claimants with questions related to unclaimed property in Wilmington, Delaware. This fully remote opportunity is a Long-term Contract position, starting as a 3-6 month assignment with the possibility of extension or conversion based on business needs. The ideal candidate will bring strong call center experience, excellent attention to detail, and the ability to guide customers through claim-related processes with professionalism and care.

Responsibilities:

• Respond to a high volume of incoming calls from individuals seeking assistance with unclaimed property claims.
• Provide clear updates on claim progress and explain what documents are needed to move requests forward.
• Guide customers through submitting claims and using the online portal effectively.
• Research existing records and establish new claims within the internal claims management system.
• Enter and validate information accurately while following client procedures and quality standards.
• Review submitted materials to assess claim details and help determine appropriate ownership outcomes.
• Record thorough notes from each customer interaction and maintain complete case documentation.
• Recognize inconsistencies, recurring issues, or unusual patterns and communicate findings to leadership.
• Escalate sensitive or complex situations when additional review or resolution is required.
• Assist with administrative support work and special assignments as business demands change.