Customer Service Representative

Customer Service Representative Indian Motorcycle, LLC - 3.6 Golden Valley, MN Job Details $23 - $27 an hour 1 hour ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Gym membership Volunteer time off Life insurance Qualifications Microsoft Outlook Research Task prioritization SharePoint Customer support Cross-functional collaboration Technical Proficiency Cross-functional communication Stakeholder management Full Job Description At Indian Motorcycle, we're passionate about what we do—driving innovation, challenging the status quo, and creating legendary riding experiences. Our culture empowers employees to take ownership, embrace responsibility, and make an impact in an agile environment. Our people make all the difference, and together we create products and experiences that inspire riders everywhere. The Customer Support team is a group of dedicated professionals committed to delivering best-in-class support to our Indian Motorcycle consumer and dealer network. The team's focus is building strong business relationships, earning trust, and acting as a true partner to dealers, industry stakeholders and riders. As a Customer Support Representative , you will play a critical role in making Indian Motorcycle "easier to do business with." You'll work closely with consumers and dealerships to understand their needs, provide expert guidance, and deliver effective solutions. You will leverage cross-functional relationships and internal resources to influence outcomes, identify opportunities, and elevate dealer satisfaction. Essential Duties & Responsibilities Customer Support Ownership Offer expert recommendations and coaching to dealership personnel at all levels to promote productivity, profitability, and exceptional customer experiences. Manage each interaction with urgency and professionalism, establishing clear expectations and ensuring timely follow-up on open issues. Demonstrate proficiency with multiple internal systems, tools, and third-party platforms to efficiently identify and execute solutions. Tailor communication style to consumer, dealer and internal audiences, adapting to varying priorities and levels of technical understanding. Align each interaction with established metrics and success criteria, understanding how these impact both Indian Motorcycle and our dealer partners. Apply forward-thinking approaches that balance immediate needs with long-term business objectives. Cross-Functional Partnership Serve as a subject matter expert within the Customer Support team, assisting peers and providing insights to internal business units. Act as the voice of the dealer, offering data-driven recommendations and business perspectives to internal stakeholders. Facilitate problem-solving, research, and resolution of disputes involving dealers, Dealer Services, internal departments, and customers. Participate in managing escalations involving dealers, industry partners, and customers contributing creative and effective solutions. Continuous Improvement Identify key trends and insights using existing systems, analyze data, and document takeaways to drive organizational learning. Create and update process documentation to support the team and enhance internal and external knowledge bases. Develop innovative approaches to improve issue resolution, enhance dealer sentiment, reduce costs, and elevate owner satisfaction. Apply LEAN principles to daily work, minimizing process waste and improving workflow across the organization. Required Skills & Qualifications Bachelor's degree preferred. Minimum two years of experience directly supporting consumers; powersports, motorcycle, or automotive dealership experience preferred.. Strong problem-solving abilities with a dedication to meeting or exceeding service expectations. High level of curiosity and ability to learn across diverse business areas. Passion for delivering industry-leading support and building strong relationships. Critical thinking skills to navigate complex or ambiguous situations and assess financial impacts. Excellent prioritization, organization, and attention to detail. Effective communication across all levels, including senior leadership. Strong written and verbal communication skills, with the ability to simplify complex information and drive meaningful outcomes. Demonstrated analytical thinking, creativity, and follow-through. Collaborative team player with the ability to bridge communication between departments. Proficiency with Microsoft Outlook, Office Suite, and SharePoint; experience with Microsoft CRM, Showcase, or AS400 is a plus. Working Conditions Fast-paced office environment following Indian Motorcycle's hybrid work model. Majority of time is spent supporting customers via phone, email, and digital communication.

Compensation & Benefits:

The starting pay range for Minnesota is $23 to $27 per hour. Individual salaries and positioning within the range are determined through a wide variety of factors, including but not limited to education, experience, knowledge, skills, and geography. While individual pay could fall anywhere in the range based on these factors, it is not common to start at the high end or top of the range. At Indian Motorcycle Company, we put our employees first, by offering a holistic approach to their health and financial well-being. IMC is proud to offer competitive compensation, including an Annual Incentive Plan (AIP) that is fundamental to our pay-for-performance culture. Employees receive a generous matching contribution to 401(k), financial wellness education, and consultation to plan for their financial future. In addition to competitive pay, IMC provides a comprehensive suite of benefits, including health, dental, and vision insurance, wellness programs, paid time off, gym & personal training reimbursement, life insurance, and disability offerings. Through Volunteer Time Off, we support employees who actively volunteer their time, efforts, and passions to improve the health and well-being of the communities of their choosing.