Pay Growth
?
out of 5
Not enough data
Not enough info to score pay or growth
Find Jobs
Find Jobs Near You – Available Work in Your Location
Find & Apply For Customer Service Representative Jobs in Golden Valley, Minnesota
Browse jobs from a variety of sources below, sorted with the most recently published, nearest to the top. Click the title to view more information and apply online.
Skip to job details
Now viewing: Technical Customer Service Representative -Medallion Labs
AS
Abacus Service Corporation
Technical Customer Service Representative -Medallion Labs
Review key factors to help you decide if the role fits your goals.
Job Security
?
out of 5
Not enough data
Calculating job security score...
Total Score
35
out of 100
Average of individual scores
Job Description
Technical Customer Service Representative -Medallion Labs#26-03943
Golden Valley, MN
Onsite
Contract
Starts 7/27/2026
Ends 1/27/2027 Job Description
Join Our Team in Golden Valley, MN! Are you looking to advance your career in a dynamic, fast-paced environment? Medallion Labs, a division of General Mills, is seeking a motivated and experienced professional to join our external Customer Service department. Located in Golden Valley, MN, our team is known for providing exceptional analytical, chemistry, microbiology, sensory, and shelf-life testing services to the food industry. Since 1974, we have been a leader in the industry, serving every company on the Forbes Top Food Companies list. Join us and be a part of a close-knit team dedicated to excellence. Job Overview As a key member of our team, you will be responsible for managing customer expectations and providing technical responses to inquiries. You will serve as a liaison between customers and various internal teams, ensuring that the needs of our key large customers are met. Additionally, you will support digital, marketing, and continuous improvement projects as needed. Key Responsibilities
Answer customer inquiries via phone or email within 24 business hours
Handle customer complaints and facilitate resolutions
Troubleshoot portal and order-related questions
Generate quotes for testing and Mock Nutrition Facts Panels
Submit requests for reruns and additional testing through LIMS
Build and update customer records in LIMS
Monitor the Customer Service Dashboard in LIMS
Log customer communication in Salesforce
Communicate weekly updates on submission trends and metrics
Manage all client communications to ensure satisfaction
Own large and specialty projects for the account
Requirements
1 year of experience in retail, customer service, or account management
Bachelor's degree (science-related field preferred)
Proficiency in Microsoft Office
Preferences
Experience in a lab/science environment
Exposure to Laboratory Information Management System (LIMS)
Key Skills and Competencies
Strong time management and prioritization skills
Excellent interpersonal and communication skills
Ability to influence and navigate a matrix organization
Team player with a collaborative spirit
Previous analytical lab experience is a plus Ready to make a difference? Apply now and join Medallion Labs in delivering top-notch services to the food industry!
Subject Line:
Exciting Opportunity in Customer Service at Medallion Labs By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Privacy Policy - Abacus.
Benefits
- Dental Insurance