Responsibilities:

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up and upselling purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Specific duties include:

Preparing account changes Troubleshooting and resolving customer issues Identifying and acting upon potential new sales opportunities Assisting with customer retention Working with other departments to ensure timely resolution of customer issues Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Requirements:

As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

High School Diploma or Equivalent 1-2 years in a customer-facing role; prior experience in a customer service setting preferred Ability to work well in a fast paced environment Excellent telephone skills Strong troubleshooting abilities Solid negotiating skills Computer proficient Must be flexible for weekday and weekend shifts

Benefits:

As a Customer Service Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including: Medical coverage (F/T staff) Dental coverage (F/T staff) Retirement Savings Plus more! Build a rewarding career with an industry leader! Apply now! There are 3 shifts for this role 10a-3p 2p-7p 3p-8p We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Job Type:

Part-time Pay:

$21.00 per hour

Benefits:

401(k)

Work Location:

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