Customer Service Representative

We are looking for dependable Customer Service Representatives to support a manufacturing organization in West Middlesex, Pennsylvania. This Long-term Contract opportunity offers a primarily remote schedule after an onsite training period of 2 to 4 weeks, with onsite work required each Thursday and optional office access Monday through Friday. The position is ideal for professionals who excel in customer support, communicate clearly, and can manage order-related inquiries in a fast-paced environment.

Responsibilities:

• Respond to incoming customer calls and messages with professionalism, accuracy, and a service-focused approach.
• Assist customers with questions related to products, orders, and general account support while providing timely follow-up.
• Enter and update order information in company systems with close attention to detail and accuracy.
• Handle a mix of inbound and outbound communication to resolve issues, confirm details, and support customer needs.
• Build positive customer relationships by addressing concerns efficiently and ensuring a high-quality service experience.
• Participate in onsite training during the first 2 to 4 weeks to learn processes, systems, and service expectations.
• Report onsite each Thursday following training completion, while maintaining productivity in a primarily remote work setting.
• Coordinate with internal teams as needed to support order processing and help resolve customer requests.