Exceptional Customer Service Reps Needed Full-Time or Part-Time, Hybrid Possible About Us Eldredge Septic is a family-run septic company serving homeowners and businesses across Chester County. We handle septic pumping, inspections, repairs, maintenance, and new system installs. Our trucks are on the road every day, and our office keeps them running. We're growing and need friendly, organized people to be the voice of the company. What You'll Do Answer incoming calls from homeowners, businesses, realtors, and property managers. Find out what they need and book the right service. Schedule septic pumping, service calls, inspections, and maintenance visits in ServiceTitan. Explain our booking options and service pricing clearly so customers know what to expect. Collect payment information over the phone and keep a card on file for each job. Make outbound calls to customers who are due or past due for service, and book their next service. Follow up on estimates, missed calls, and voicemails the same day. Confirm appointments and update customers by phone, text, and email. Keep customer records accurate, including contact info, service address, owner, and system details. Work with dispatch and the field team when schedules change or a customer has an urgent problem. Handle questions and complaints calmly, and escalate to a manager when needed. What We're Looking For 1+ year of customer service, call center, scheduling, or front-desk experience. Experience with plumbing, HVAC, or another home-service company is a plus. A warm, confident phone voice. You can be patient with an upset customer and still keep the call moving. Comfortable asking for payment information and explaining company policies. Organized and accurate. You can keep track of a busy schedule and many customer details at once. Comfortable with computers and quick to learn new software. ServiceTitan experience is a big plus, and we'll train the right person. Reliable attendance and able to work in our Coatesville office. High school diploma or equivalent. Must pass a background check. What We Offer $20.00-$24.00 per hour base plus BONUS, based on experience Exceptional BONUS Plan Health insurance Paid time off 401(k) Full paid training on our systems and services A stable, year-round job with a local company that's growing How to Apply Apply through Indeed with your resume. Eldredge Septic is an equal opportunity employer.

Job Types:

Full-time, Part-time, Commission Pay:

$20.00 - $30.00 per hour

Benefits:

401(k) matching Dental insurance Health insurance Vision insurance

Experience:

Customer service: 1 year (Preferred) Ability to

Commute:

Coatesville, PA 19320 (Required)

Work Location:

Hybrid remote in Coatesville, PA 19320