Customer Service Representative Cardiac Solutions, LLC Position Summary The Customer Service Representative job description includes, but is not limited to the following:

Key Responsibilities:

Administrative:

Manage team calendars Scheduling and coordinating meetings, appointments, and travel arrangements Answering and directing phone calls and emails Preparing reports, presentations, and correspondence Data entry and database management Coordinating internal communications and announcements Cross train to support team members accordingly

Build Quotes:

Collaborate with sales and technical teams to create accurate and competitive quotes for customers Ensure all quotes are prepared in a timely manner and meet customer requirements Maintain records of all quotes and follow up with customers as needed

Invoice Customers:

Generate and send invoices to customers based on completed orders and services Verify the accuracy of invoices and resolve any discrepancies

Handle Warranty Issues:

Assist customers with warranty claims and inquiries Coordinate with the technical team to resolve warranty issues promptly Maintain detailed records of warranty claims and resolutions

Reporting:

Provide updates on all open orders during the weekly grease board meeting Provide weekly updates to leadership on all product shipments Maintain customer information in training and monitoring software platforms Maintain inventory reports and report inventory status weekly to leadership team Provide weekly accounting reports to leadership

Qualifications:

High school diploma or equivalent; additional education or certifications in customer service or related fields preferred. Experience with CRM is required. Proven experience in customer service, preferably in a similar role. Strong communication and interpersonal skills. Proficiency in using customer service software and Microsoft Office Suite. Proficient with Apple products (MacBook, iPhone, etc.) Ability to multitask and manage time effectively. Detail-oriented with strong problem-solving skills. Successful completion of a pre-employment background check and drug screening upon conditional offer of employment.

Benefits:

Competitive salary based on experience Paid time off and holidays

Hours:

8:30 AM - 5

PM, M-F Dress:

Business casual

Pay:

$47,000.00 - $58,000.00 per year

Benefits:

Paid time off

Work Location:

Hybrid remote in Chelsea, AL 35043