Customer Service Representative

Customer Service Representative Location:

Remote |

Experience:

Junior / 1-3 years About the Company Coastcommunications is a small telecommunications company based in Ocean Park, Washington, serving customers through a focused, service-led approach. With a lean team and a practical operating model, the company values clarity, responsiveness, and direct ownership in how work gets done. The business context suggests an environment where customer experience matters deeply and where each team member can make a visible impact on customer satisfaction and retention. This role supports that mission by strengthening the front line of customer interaction and helping ensure customers receive timely, accurate, and courteous support. The company operates with the agility of a small organization, which means the right hire will have the opportunity to contribute beyond scripted responses and help shape a reliable service experience. About the Role The Customer Service Representative owns the customer's first and most frequent point of contact, turning inquiries into clear resolutions and ensuring issues move forward without friction. The role is designed for someone who can balance empathy, speed, and accuracy while maintaining a professional tone across channels. Success in this position comes from building trust with customers, reducing repeat contacts, and helping the company deliver a dependable service experience. Because the organization is small, the role may also involve flexibility in handling a range of support needs, escalating effectively when required, and keeping communication crisp and reliable. Key Responsibilities Respond to customer inquiries promptly and professionally, using clear communication to resolve issues efficiently and improve the overall support experience. Log, track, and update customer interactions accurately so issues are visible, follow-up is reliable, and service quality remains consistent. Troubleshoot common customer concerns and guide users to the right solution, reducing repeat contacts and improving first-contact resolution. Escalate complex or unresolved issues through the correct channels, ensuring customers receive timely progress and no case is left without ownership. Maintain strong service standards across email, phone, and other support channels, protecting trust through accuracy, courtesy, and responsiveness. Collaborate with internal teammates to close customer issues faster, improve handoffs, and remove process gaps that create avoidable friction. Essential Skills & Technologies Strong verbal and written communication skills, with the ability to explain information clearly and keep customers informed in a calm, professional manner. Customer-first problem solving, using sound judgment to identify the issue, prioritize the next step, and move toward resolution without unnecessary delay. Experience with CRM or ticketing systems, ensuring customer details, case status, and follow-up actions are recorded accurately and can be trusted by the team. Ability to manage multiple customer conversations at once while staying organized, responsive, and consistent in quality. Comfort working independently in a remote environment, with enough discipline to stay accountable, meet service expectations, and keep work moving. Basic technical aptitude for understanding common service issues and navigating internal tools quickly enough to support efficient resolution. Additional Plus Experience supporting customers in telecommunications or a similar service-driven environment. Familiarity with remote collaboration tools and distributed-team communication habits. Ability to contribute ideas that improve service processes, customer clarity, or team efficiency. What You'll Bring A steady, professional customer presence that helps customers feel heard, informed, and confident in the company's support experience. A strong sense of ownership in following cases through to resolution, rather than simply handing problems off without clear progress. The discipline to stay organized and responsive in a remote setting while maintaining quality across conversations and documentation. The judgment to know when to solve directly and when to escalate, so customers move forward without confusion or delay. Experience Required 1 - 40 years Application Form Please fill in your details below Step 1 of 2 0% Complete Personal Information First Name

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