Customer Service Representative#25-09629

$17.50

• 20.

00 per hour

Port Washington, NY

Onsite Job Description

Title:

Customer Service Representative

Location:

Remote to Port Washington, NY

Compensation:

English Speaking

• $17.50/hr | French Speaking
• $20.

00/hr | Weekly Pay + Optional Benefits

Schedule:

Work hours: M-F 11:00am

• 7:15pm & Training is (9am
• 5pm) for 2 weeks (35 hours a week)
  

Contract Length:

3 months| Extension + Conversion Opportunities Available

Start date: ASAP

• Must Complete an internet speed test: www.

speedtest.net

GENERAL FUNCTION

The Customer Service Representative handles calls from new and existing business clients regarding a variety of requests in an efficient and effective manner. The Customer Service Representative uses knowledge of our client's products and service s and excellent customer service skills to address issues, provide support, offer information, and place orders to keep customer s satisfied and retain business.

MAJOR DUTIES AND RESPONSIBILITIES

• Answers incoming calls and processes orders.
  
• Resolves customer complaints, troubleshoots issues to determine best path for resolution.
  
• Correctly documents customer interactions and tracks call types.
  
• Maintains support service levels and upholds client's Customer Service standards.
  
• Owns follow up with customer s to resolve inquiries regarding order status, shipping status and stock availability.
  
• Takes inbound phone calls for up-to 90% of assigned shift.
  
• Performs all other duties as assigned.

BASIC QUALIFICATIONS

• High school diploma
  
• 1+ year(s) of experience working in customer service , hospitality or call center environment
  
• Excellent telephone etiquette, including the ability to communicate with confidence in a clear, professional speaking voice
  
• Strong verbal and written communication skills
  
• Demonstrated listening and comprehension skills
  
• A clear team player with strong interpersonal skills
  
• Ability to maintain composure when dealing with difficult customer situations
  
• Excellent time management skills
• must be able to prioritize tasks efficiently
  
• Strong PC skills including MS Office; Word and Excel
  
• Ability to navigate information systems and internet

PREFERRED QUALIFICATIONS

• Higher education degree
  
• Previous experience using SAP
  
• Previous experience in the optical industry, full knowledge of
• 's optical products and a strong command of the industry language
  
• Bilingual French

COMPUTER PICK UP DETAILS

If selected, candidates will have two pick-up trips for equipment at Port Wa shington office. The first trip is done before the training starts where they receive temporary equipment. After a week of training, they will swap out the temporary equipment for permanent equipment. During the pick-up of their permanent, they will stay for part of the day and receive a tour of the building, meet the leadership team in person, and spend some time training in a lectured environment. They will then leave in the early afternoon to go home and set up their equipment for the following day of training.