Customer Service Representative

Customer Service Representative Location:

Mount Prospect, IL Pay:

$20-$25/hr

Schedule:

Monday-Friday, 8:00am-5:00pm

Type:

Contract-to-Hire About the Opportunity Join a global technology leader that powers everyday life—everything from self‑checkout machines to parking kiosks to vending systems. This team helps businesses across the world process billions of secure transactions every week through highly engineered payment and automation technology. As a Customer Service Representative , you will be the primary point of contact for customers, providing support with order entry, account management, reporting, and problem resolution. This role is ideal for someone who enjoys fast‑paced work, thrives in customer‑focused environments, and is ready to grow within an innovative organization. What You'll Do Manage 40+ inbound customer calls per day with professionalism and accuracy Process order entry and order releases for national accounts Maintain customer account information and update system records Provide high‑quality customer support and resolve order or account‑related issues Collaborate with internal teams to ensure smooth sales and service operations Generate and maintain reports, including those using Excel pivot tables and VLOOKUPs Track performance metrics and contribute to meeting team goals Why You'll Love This Role Contract-to-hire opportunity with long‑term career potential Hybrid schedule after training (3 days onsite / 2 remote) Work in a stable, growing technology‑driven company Highly collaborative team environment (team size: 6) Exposure to operations that support millions of devices and billions of transactions globally

Work Environment & Training Training:

2-3 months fully onsite (Mount Prospect, IL)

Hybrid After Training:

Tuesday & Wednesday required onsite; 3rd day rotates weekly 1‑hour unpaid lunch Reports to the Vice President and Customer Service Manager Professional, structured, and supportive environment designed for success What We're Looking For Must‑Haves 2+ years of call center or high‑volume B2B customer service experience Order entry experience Prior experience in industrial, technical, or manufacturing environments Proficiency with: Microsoft Excel (pivot tables, VLOOKUPs) Outlook & Teams Strong attention to detail and accuracy Ability to multitask and communicate clearly Team-oriented with strong follow‑through and organization Nice to Have Salesforce experience Experience supporting technical or hardware‑related products Soft Skills That Lead to Success Strong sense of urgency & action-oriented mindset Excellent communication and information‑sharing Highly organized and detail‑driven Consistent follow-through and accountability Open-mindedness and adaptability to change Customer-first attitude Job Type & Location This is a Contract to Hire position based out of Mount Prospect, IL. Pay and Benefits The pay range for this position is $20.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully onsite position in Mount Prospect,IL.

Application Deadline This position is anticipated to close on Apr 13, 2026. h4>

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.