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Customer Support
Customer Service Representative
Mount Prospect, IL

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EA Langenfeld & Associates

Customer Service Representative

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Job Description

E.A. Langenfeld Associates, a leader in National Retail Services, has an exciting entry level opportunity for a dynamic individual to join our team, working full-time at our Mount Prospect, IL corporate headquarters. This position is a great opportunity for an individual who is looking to get into sales and marketing in a growing and expanding organization that is constantly looking for new ways to service its customers. We are looking for an energetic self-starter who is able to operate within a team environment. The ideal candidate will have a bachelor's degree and one to two years related experience, exceptional verbal and written communication skills, and proficiency with Microsoft Office, specifically Excel, Outlook, and Word. Additional familiarity with other applications, such as Salesforce and Ring Central, is a plus. The qualified individual will have a strong focus on sales support (quoting, processing orders, resolving issues) for our hardware clients. This person must exhibit excellent problem resolution skills and will be expected to have a strong working knowledge in these product categories in order to best service our customers. Professionalism on the phone and through email is a must as the individual serves as a liaison between corporate sales, clients, and hardware stores on a daily basis. The individual must be highly organized and able to multitask. In addition to offering a competitive salary our Company offers a competitive benefits package including Health, Dental, Vision, and Disability insurance, a 401(k) plan with Company match, Flexible Time Off Benefits, Medical Flexible Spending Account and Dependent Care Flexible Spending Account options, and more.
EOE Job Type:
Full-time Pay:
$22.00 - $25.00 per hour
Benefits:
401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Parental leave Professional development assistance Vision insurance
Experience:
Customer service: 2 years (Preferred) Ability to
Commute:
Mount Prospect, IL 60056 (Required)
Work Location:
In person

Benefits

  • Paid Time Off (PTO)
  • 401(k) Plans
  • Professional Development
  • Health Insurance