Customer Service Representative, Member Svc Call Center Jobs in USA, MD, Hyattsville | Rose International Job

Required Education:

• High School Diploma or equivalent

Preferred Education:

• Associate degree or higher preferred

Start Date:

• August 24, 2026

Equipment Pick-Up Information:

Primary Pick-Up Date:

August 20, 2026 at 9:00 AM

Backup Pick-Up Date:

August 21, 2026

Required Qualifications/Skills/Experience:

• Minimum 2 years of recent call center and/or customer service experience required
• Experience handling high-volume inbound calls
• Ability to accurately document customer interactions
• Hard-wired internet connection required (Wi-Fi is NOT accepted)
• Quiet and professional remote work environment required
• Strong multitasking and problem-solving skills
• Ability to work flexible schedules, including evenings and weekends
• No time off allowed during training, nesting, and first 90 days — including doctor appointments
• Comfortable working weekends and shifts ending as late as 9:00 PM or 9:30 PM EST
• Healthcare, insurance, Medicare, or member services experience preferred

Training & Schedule Details:

Training Schedule:

8:00 AM to 4:30 PM EST

Nesting Schedule:

8:30 AM to 5:00 PM EST (subject to change)

• Production schedules are determined based on business needs
• Production shifts may run as late as 9:30 PM EST after training

Overview:

• Remote Customer Service Representative opportunity supporting healthcare members and providers
• Candidates must reside within 30 miles or approximately 1 hour of Hyattsville, MD 20785
• Possible long-term opportunity based on performance and business needs
• Equipment pick-up required prior to start date

Job Summary:

• Provide exceptional customer service support to healthcare members and providers
• Handle inbound calls related to benefits, eligibility, billing inquiries, and general member services
• Resolve customer concerns while maintaining professionalism and accuracy
• Document customer interactions according to company guidelines
• Meet attendance, quality, and productivity expectations in a remote environment

Job Responsibilities:

• Answer and manage high-volume inbound customer service calls
• Assist members and providers with account inquiries and service requests
• Research and resolve customer concerns efficiently
• Accurately document interactions and case details
• Maintain confidentiality of sensitive healthcare information
• Follow established call center procedures and quality standards
• Participate in training, nesting, and ongoing coaching activities
• Work assigned schedules, including evenings and weekends as required
• Meet attendance, performance, and productivity expectations

Industry:

• Healthcare
• Member Services
• Customer Service Call Center
• Only those lawfully authorized to work in the designated country associated with the position will be considered.
• Please note that all Position start dates and duration are estimates and may be reduced or lengthened based upon a client's business needs and requirements.

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