Customer Service Representative - State Farm Agent Team Member

Benefits:

401(k) matching Bonus based on performance Dental insurance Flexible schedule Free food & snacks Health insurance Opportunity for advancement Paid time off Training & development Vision insurance Service Representative (Insurance) — Sara Colangelo Insurance Agency Inc. (Hybrid) As a Service Representative with Sara Colangelo Insurance Agency Inc., you'll be the go-to person for customers when they have questions, need changes made to their policies, or are going through the claims process. You'll help create a positive, reliable experience by answering inquiries clearly, staying organized, and paying attention to the details that matter. You'll also collaborate with other agency team members to coordinate requests, keep service moving smoothly, and anticipate customer needs. Because we're a growing agency, there are sales expectations built into the role to help support our growth. What you'll do Answer customer questions and provide policy information Help customers with policy changes, updates, and related requests Process insurance claims and follow up with customers Maintain accurate, up-to-date records of customer interactions Support sales goals and help drive new opportunities for the agency What we're looking for Strong communication and people skills Detail-oriented mindset with the ability to multitask Previous customer service experience is preferred A friendly, empathetic approach when customers need support Compensation & Benefits Base salary plus commissions Matching 401(k) Health insurance Paid PTO 4-day work week We're excited to connect with someone who's customer-focused, enjoys helping others, and is ready to bring both strong service and a motivated, sales-minded approach to the team.