Customer Service Representative

We are looking for a Customer Service Representative to support a busy service operations team in Fairfield, New Jersey. This Long-term Contract position is ideal for someone who enjoys helping customers, managing service-related documentation, and working in a fast-paced call center environment. The person in this role will handle a steady volume of inquiries, update service records, and coordinate closely with internal teams and external partners to keep requests moving efficiently. This opportunity includes structured onboarding and hands-on training to build product knowledge and customer communication skills.

Responsibilities:

• Review incoming service requests and confirm warranty eligibility, part details, and unit pricing before processing.
• Enter, update, and monitor service tickets in the system while maintaining complete and accurate documentation.
• Manage return requests for quality review and follow product status through each stage of the process.
• Respond to a high volume of inbound calls and provide clear, timely updates to customers and service partners.
• Work closely with technicians, managers, distributors, and contractors to resolve questions and move service issues forward.
• Check product availability and related order information to support accurate request handling.
• Communicate professionally with customers regarding service needs, request progress, and next steps.
• Participate in in-person onboarding and side-by-side training, then transition to a hybrid schedule once fully trained and approved.