Our call center is open from 8AM
6:30PM CST, Monday
Friday
8 hour shifts are scheduled within the hours of operationWhy Maximus
? Training Completion Pay Increase
Successfully complete our paid training program and receive a $1.00 per hour increase to your base pay
? Professional Development Opportunities
Participate in training programs, workshops, and conferences
? Maximus Wellness Program and Resources
Access a range of wellness programs and resources tailored to your needs
? Employee Perks and Discounts
Additional benefits and discounts exclusively for employees
? Tuition Reimbursement
Invest in your ongoing education and development
? Recognition Platform
Acknowledge and appreciate outstanding employee contributions
? Holistic Wellness Support
Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP)
?️ Paid Time Off Package
Enjoy PTO, Holidays, and sick leave, along with Short
and Long-Term Disability coverage
? Future Planning
Prepare for retirement with our 401K Retirement Savings plan and Company Matching
?️ Comprehensive Insurance Coverage
Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance
? Competitive Compensation
Quarterly bonuses based on performanceReferencesVisible links1.

https:

//youtu.be/nsDwP613fZ0?si=EjXHJO8tr9GQVBVp Essential Duties and Responsibilities

Answer incoming customer inquiries received via telephone, Interactive Voice Response (IVR), web chat functions, or other approved contact channels in accordance with performance standards, policies, procedures, and confidentiality and privacy requirements
Provide accurate information regarding programs and services to consumers, prospective enrollees, individuals acting on behalf of enrollees, health plans, and providers
Track, document, and record all customer interactions, inquiries, complaints, comments, actions taken, and transactions in applicable systems
Complete associated tasks and transactions according to established guidelines to ensure accuracy and completeness
Navigate multiple computer systems while interacting with customers and perform data entry accurately
Facilitate fulfillment of customer requests for materials via mail, email, or electronic delivery as appropriate
Transfer or refer customers to appropriate internal or external entities in accordance with established guidelines
Address customer inquiries and resolve routine issues to ensure appropriate actions or updates are completed
Escalate unresolved, complex, or sensitive issues or grievances to designated staff or departments for further investigation or resolution as needed
Facilitate translation or interpretation services for non English speaking customers according to procedures
Communicate with supervisors regarding potential needs, concerns, or issues impacting service delivery
Meet Quality Assurance (QA), productivity, and other key performance metrics
Attend required meetings and trainings and maintain up to date knowledge of all programs, systems, policies, and procedures
Perform other related duties as assigned by management. Minimum Requirements
High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.
Availability to work shifts between 8:00am and 6:30pm CST
Ability to type efficiently
Continuously demonstrate a high sense of urgency and perform under pressure
Excellent Attendance (no time off during training
Organization and work prioritization skills
Basic computer aptitude in Windows and/or Mac
Ability to handle 100+ calls a day, handle multiple repetitive callsDay 1 requirements
Must be able to work onsite on Day 1 for equipment training
Must be able to complete classroom and on-the-job training with no time missed
Must be willing and able to work with webcam on during training and other meetings as instructed by managementHome Office Requirements
A quiet, professional work-space free from distractions and background noise
A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station. Equipment is provided
Reliable, high-speed internet service, must be a traditional, wired high-speed connection such as cable or fiber
Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible

•

Internet Speed:

Minimum of 20Mbps download & 5Mbps upload#HealthTexas #LI-Remote Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. 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