Customer Service Specialist

Customer Service Specialist OpTech

LLC - 4.2

Ferndale, MI Job Details Contract $19 - $20 an hour 20 hours ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Insurance products customer support HIPAA compliance Health insurance customer support HIPAA Productivity software Clinical confidentiality policies Associate's degree Insurance company experience Full Job Description Why work at OpTech? OpTech is a woman-owned company that values your ideas, encourages your growth, and always has your back. When you work at OpTech, not only do you get health and dental benefits, but you also have training opportunities, flexible/remote work options, growth opportunities, 401K and competitive pay. Apply today! To view our complete list of openings, please visit our website at www.optechus.com. Customer Services Specialist -

Ferndale, MI Duration:

13

Weeks Schedule:

Mon/Tues/Thurs 8:00 AM-5:00 PM, Wed 8:00 AM-3:00 PM, Fri 8:00 AM-4:30 PM We are seeking a Customer Services Specialist with at least 2 years of recent customer service or call center experience. Responsibilities include handling member inquiries, resolving complaints, educating customers on healthcare benefits and coverage, documenting interactions, and ensuring excellent customer service.

Requirements:

2+ years of recent customer service or call center experience Associate Degree or 4 years of related experience Strong communication and problem-solving skills Proficiency with Microsoft Office and computer systems Knowledge of

HMO/PPO/POS

plans and claims billing preferred Ability to multitask and maintain HIPAA compliance Healthcare or insurance industry experience is a plus. OpTech is an equal opportunity employer and is committed to creating a diverse environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, status as a parent, disability, age, veteran status, or other characteristics as defined by federal, state or local laws.

https:

//www.optechus.com/eeo_self_identification/ By submitting your application, you acknowledge that recruiting technologies, including AI-assisted tools, may be used to support candidate evaluation, sourcing, matching, and communications. #

INDLP Pay:

$19.00 - $20.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Work Location:

In person