Find & Apply For Customer Service Representative Jobs in Ferndale, Michigan

Overview Join our dynamic team as an Office Work/Customer Service Specialist and become the friendly, efficient face of our organization! In this role, you will handle a variety of administrative and customer support tasks that keep our operations running smoothly. Your energetic approach and strong communication skills will help create positive experiences for clients and colleagues alike. This paid position offers an exciting opportunity to develop your professional skills while contributing to a vibrant, service-oriented environment. Responsibilities Greet visitors and clients warmly, providing excellent customer support and assistance Manage incoming calls with professionalism, using proper phone etiquette to address inquiries and direct calls effectively Perform data entry tasks accurately, maintaining organized records and client information in our systems Assist with client communication through written correspondence, ensuring clarity and professionalism in all interactions Support sales efforts by engaging with potential clients and promoting our services when appropriate Handle credit card transactions securely and accurately during client interactions or payments Utilize Microsoft Office tools (Word, Excel, Outlook) to prepare documents, reports, and correspondence as needed Skills Excellent communication skills, both verbal and written, to engage clients clearly and professionally Proficiency in Microsoft Office applications for daily administrative tasks Prior experience in customer support or call center environments enhances your effectiveness in this role Technical proficiency with computer systems, data entry, and phone communication tools Outstanding organizational skills to manage multiple tasks efficiently Demonstrated problem-solving skills in customer service scenarios to resolve issues promptly and satisfactorily Knowledge of cash/credit handling procedures ensures secure transactions during client interactions Ability to perform outbound calling campaigns or follow-up communications as needed This position is ideal for motivated individuals eager to develop their office administration and customer service expertise. We value proactive team players who thrive in fast-paced environments and are committed to delivering exceptional service every day!

Pay:

From $20.00 per hour Expected hours: 40.0 per week

Work Location:

In person