Ideal Candidate Will Have:

Must be 18 years of age or older Excellent typing skills Experience with all Google suite and Microsoft products This position requires in-office attendance for three days a week in Spring Grove, Illinois throughout your training process which will last about four months, and various times for in-person meetings and in-office days. Associate's Degree OR equivalent experience 3 + years' experience in customer service Customer-centric approach with adaptability to various personality types You must possess excellent written and verbal communication skills Be able to sit or stand 8 hours a day wearing a headset Must be able to work flexible shifts - no weekends Excellent listener, quick learner, and able to handle ambiguity and constant change Ability to communicate professionally, with maturity and self-confidence Patience with dealing with customers who are slower to learn new technologies Credit and criminal background checks required Must have a strong at-home internet connection, all equipment will be provided to you

Additional Pluses:

Bilingual (English/Spanish) Prior call-center experience Prior work experience in FinTech or financial services with a focus on technology Knowledge about or experience with Google Suite products, Microsoft Office, JIRA, & Slack Experience in a remote work environment The willingness to take on new tasks and broaden scope of responsibilities

Compensation:

The budgeted hourly rate for this position is $20.00. Additional compensation for this role may include bonus. All full-time employees are eligible to participate in company benefits.

Benefits:

Hourly position $20.00 a hour, Monday thru Friday, no weekends Monthly Bonuses based on performance and attendance eligible after training Work-From-Home opportunity available based on performance Casual Dress policy (jeans, sandals, etc) Full Time Employees are eligible for Medical, Dental, Vision, Life, 401K, PTO, and Wellness Credits) Employee recognition and rewards program

IMPORTANT NOTICE

Please carefully review communications to ensure that they are from the official Breezy applicant tracking platform (@ninjaholdings.breezy-mail.com) or an official NinjaHoldings brand email: @ninjaholdings.com, @creditninja.com, @ninjacard.com, or @edgescore.com. If you have been contacted regarding a job opening at NinjaHoldings from any other email address, including similar email variations, this is NOT a trusted source. We recommend that you refrain from responding to suspicious emails and file a complaint with the FBI's Internet Crime Compliant Center (IC3) at https://www.ic3.gov (https://www.ic3.gov/). 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