Customer Solutions Specialist:

2nd Shift (Hybrid Work Schedule)\nCustomer Service Fort Wayne, Indiana Plattsburgh, New York\nPosition at Parts Town\nSee What We're All About\nAs the fastest-growing distributor of restaurant equipment, HVAC and residential appliance parts, we like to do things a little differently. First, you need to understand and demonstrate our Core Values with safety being your first priority. That's key. But we're also looking for unique enthusiasm, high integrity, courage to embrace change…and if you know a few jokes, that puts you on the top of our list!\nDo you have a genius-level knowledge of original equipment manufacturer parts? If not, no problem! We're more interested in passionate people with fresh ideas from different backgrounds. That's what keeps us at the top of our game. We're proud that our workplace has been recognized for its growth and innovation on the Inc. 5000 list 15 years in a row and the Crain's Fast 50 list ten times. We are honored to be voted by our Chicagoland team as a Chicago Tribune Top Workplace for the last four years.\nIf you're ready to roll up your sleeves, go above and beyond and put your ambition to work, all while having some fun, let's chat

Today!\nPerks\nParts Town Pride
check out our Quarterly profit-sharing bonus\nHybrid work schedule Team member appreciation events and recognition programs\nVolunteer opportunities\nMonthly IT stipend\nCasual dress code\nOn-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses\nAll the traditional benefits like health insurance, 401k/401k match, employee assistance programs and time away
don't worry, we've got you covered.

\nThe Job at a Glance\nThe Customer Solutions Specialist (internally known as the Parts Expert) will assist with pricing, quote generation, parts identification, shipping, tracking, and returns. You will be part of a group of Customer Solution Specialists that provide top notch customer service, always upholding Parts Town's high-quality standards and going above and beyond by exceeding customer expectations every day. Stellar communication skills and strong attention to detail are a must!\nA Typical Day\nHandle a high volume of inbound customer interactions each day: approximately 50-70 phone calls/day and a steady flow of emails, while consistently delivering an exceptional customer experience from start to finish\nProcess customer requests, involving: order entry and order status updates, part number identification, pricing and availability confirmation, returns, etc.\nEffectively collaborate with customers, manufacturers, and internal departments regarding the customer's needs\nTo Land This Opportunity\nYou have at least 1 year of experience in a face to face or over the phone customer service role\nYou exhibit stellar organizational skills, multi-tasking skills, and computer skills\nYou get excited about taking a high volume of in-depth calls while maintaining a friendly and helpful demeanor (no zombies, please!)\nYou know MS Office; you may not be a master but you're on your way\nYou have a quality, high speed internet connection at home\nYou have a genuine positive, outgoing, team spirited, one-for-all personality\nYou're an all-star communicator and are proficient in English (both written and verbal). If you're bilingual, that's a plus!\nYou can work a schedule of M-F 12:00 PM

9:00 PM (EST) with flexibility to adjust to different hours as needed\nPlease note: The first 3 weeks of training will be a schedule of M-F 10:00 AM
7:00 PM (EST)!

\nAbout Your Future Team\nOur team is truly a family unit, we like each other…a lot! We work hard and play hard together, every day. Whether it's a potluck or a team outing we like to have a good time while working. We also love to let our inner nerd shine; whether you're nerdy about sports, comic books, cats or baking we can't wait to get to know you!\nAt Parts Town, we value transparency and are committed to ensuring our team members feel appreciated and supported. We prioritize our positive workplace culture where collaboration, growth, and work-life balance are celebrated. The salary range for this role is $37,348.78

$50,403.56 annually ($17.96
$24.

23 hourly) which is based on including but not limited to qualifications, experience, and geographical location. Parts Town is a pay for performance-company. In addition to base pay, some roles offer a profit-sharing program, and an annual bonus depending on the role. Our comprehensive benefits package includes health, dental and vision insurance, 401(k) with match, employee assistance programs, paid time off, paid sick time off, paid holidays, paid parental leave, and professional development opportunities. 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