Customer Success Assistant

Job Title:

Customer Success Assistant (Remote - Richmond Hill, GA) About the Role Salty Soft Wash is hiring a Customer Success Assistant to serve as the frontline of our customer experience and sales support system. This is not a basic admin role. It requires someone who can own conversations, follow structured processes, and proactively move customers from inquiry → quote → booked job → follow-up. You will be the voice of the company for inbound leads and existing customers, handling communication, scheduling, follow-ups, and light outbound initiatives. This role starts part-time (20 hours/week) and is designed to grow into a full-time position within 6 months, based on performance. Must be local to Richmond Hill, GA Remote role with 1 in-person team meeting per month required Key Responsibilities Customer Communication & Sales Support Answer inbound calls, texts, and messages from new and existing customers Follow up on quotes promptly and consistently (no lead left untouched) Convert inquiries into scheduled jobs using provided systems and scripts Re-engage older leads (30+ days) with structured outreach Scheduling & Coordination Schedule and confirm jobs accurately Manage calendar coordination between customers and field teams Send confirmations, reminders, and post-service communication Customer Experience & Follow-Up Conduct calls after service completion Handle basic customer concerns with professionalism and urgency Ensure every customer interaction is documented correctly Administrative & CRM Management Maintain accurate CRM records (no missing or incomplete data) Update lead status, notes, and pipeline movement in real time Support basic administrative and reporting tasks Outbound & Growth Support Assist with seasonal campaigns and re-engagement efforts Support Sparkling Clean Club outreach and membership follow-ups What We're Looking For We are looking for someone who: Takes ownership without being asked twice Is highly detail-oriented and process-driven Communicates clearly, confidently, and professionally Is comfortable on the phone (including outbound calls) Has strong customer service AND cold calling experience Can work independently with minimal supervision Thrives in a fast-moving, high-responsibility environment Requirements 1-3+ years customer service or sales experience (required) Cold calling or outbound communication experience (required) Remote work experience (required) Strong CRM or database management skills Comfortable with phone, text, and written communication Must be local to Richmond Hill, GA Schedule & Expectations Monday-Friday, 9:00 AM - 1:00 PM Consistent schedule required during 90-day probation period No schedule changes or time-off requests during onboarding phase Monthly in-person team meeting required Compensation & Growth Starting at $20/hour Performance-based bonuses and/or commission opportunities Transition to full-time role within 6 months (based on performance) Growth-oriented role with increasing responsibility Apply Email your resume to: sales@saltysoftwash.com Please include a short note on why you believe you're a strong fit for a high-accountability, customer-facing role.

Pay:

From $20.00 per hour

Work Location:

Hybrid remote in Richmond Hill, GA 31324