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Customer Success Support Associate I
Job
Human Interest
Remote
$40,040 Salary, Full-Time
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Job Description
CustomerSuccessSupportAssociateI
Lindon,Utah
HumanInterestisonamissiontoensurethatpeopleinalllinesofworkhaveaccesstoretirementbenefits.
MorethanhalfofallworkingAmericansarenotsavingenoughfortheirfuture.
Toooften,it'sbecausetheyareemployedbyacompanythatdoesn'tofferaretirementplan.
HumanInterestischangingthatbymakingitaffordableandaccessibleforsmallandmedium-sizedbusinessestoofferemployeesapathtofinancialindependencethroughretirementsavings. We'reahigh-growthfintechcompanychangingtheretirementindustry.
Wearebackedbyanumberofinvestors.
ThisincludesfundingfromMarshallWaceandBaillieGifford,aswellastopinvestorssuchasBlackRock,TPG(TheRiseFund),SoftBank,GlynnCapital,NewViewCapital,USVP,Wing,Uncork,andmore. Abouttherole AsaCustomerSuccessSupportAssociateatHumanInterest,youarethefrontlinefaceofthecompany.
Onadailybasis,youdemonstrateyourpassionforhelpingcustomersmaximizeourretirementsavingsplatform.
Youlovetosolveproblemsandareenergizedbychallengesandtherewardthatcomeswithsolvingthem.
CustomerSupportAssociatesbenefitfromadevelopedanddefinedCustomerSuccesscareerladderwhichincludesopportunitiestogrowintootherroleswithintheorganization. Whatyougettodoeveryday Manageasteadyvolumeofinboundcustomerinquiries,primarilythroughphone,livechat,andemailconversations Identifytherootofcustomerneedsinordertoresolveinquiriescompletelyinjustonetouchpoint Documentthoroughnotesoneverycasetoensureimportantcontext,actionstakenandnextstepsareproperlycaptured Workcross-functionallywithinternalandexternalpartnerstosolvecustomerissues Providebestinclasscustomerservice Workinafast-pacedenvironment Managefollow-upswithcustomersasrequired Supportotherareasoftheorganizationwhenneeded Manageperformancetocompanysetstandardsandadheretoaworkforcemanagementschedule Whatyoubringtotherole 1+yearsofexperienceinacustomerfacingrole-i.e.customersupportoraccountmanagement/callcenterexperience,preferredbutnotrequired,orcommensuratecollegeexperience Passionforservingcustomers Strongorganizationalskills;youareabletojugglemultipletaskswithvaryingdeadlinesandstakeholders Abilitytocommunicatewithconfidence,professionalismandempathyoverthephone,livechat,andthroughemail Youremaincomposedinhigh-stresssituationsandconveyempathyforourcustomers Meticulousattentiontodetail-rarelymakingtyposandnoticingdiscrepancies Demonstratedabilitytoremainhighlyproductiveandorganizedinanelevated-noise,open-officeenvironment Whereyouwillwork LocatedinourLindon,Utahoffice(Monday-Thursday)withtheflexibilitytoworkremotelyonFridays StandardMonday-Fridayworkschedulewithnoweekendsorevenings Thisisafulltimeposition40hoursaweek WhyyouwillloveworkingatHumanInterest HumanInterestistacklingoneofourcountry'sbiggestchallenges-closingtheretirementgap.
You'llbeinstrumentalinarchitectingandscalingsolutionsthatbringfinancialsecuritytoemployeesatsmallandmedium-sizedbusinessesnationwide.
We'vemadesignificantprogress,butthereisstillgrowthahead,offeringyouauniqueopportunitytosolvecomplexproblems,driveinnovation,andadvanceyourcareeralongsideadedicated,mission-driventeam.
Wevaluehardworkandrecognizethatourteam'scontributionsarekeytoourcontinuedsuccess. JoinHumanInterestandmakealastingimpactbyshapingthefutureofretirement. Ouroperatingprinciplesdefinehowweworktogetherasateam.
TheyreflectHumanInterest'suniqueviewonwhat'simportantandwhat'sright.
Documentingthiscoreaspectofourculturehelpsemployeesmakegooddecisionsontheirown.
ItalsohelpscandidatesconsideringcareeropportunitiescriticallyevaluatewhethertheywillthriveatHumanInterest.
Weputtheirneedsfirstandgotheextramiletomakethemsmile.
Wethinkbig,planstrategically,andinvestinourfuture.
Weempoweryoutobeyourbestself!
Webelieveingrowthandcontinuousimprovement.
WetakeintoaccountthecostoflaborforeachpositioninvariousmarketsacrosstheU.S.Thebasesalaryforthispositionspans$18-$20.50perhourandrepresentstheminimuminourlowestgeographicregiontoamaximuminourhighestgeographicregion.
ThesalaryweoffertoanewemployeewithinthisrangeisbasedontheirlocationwithintheU.S.,theirrelevantjob-relatedskills,andexperience.
AtHumanInterest,basesalaryisonecomponentoftheoveralltotalrewardspackage.
Dependingontheposition,additionalcompensationcomponentssuchasbonuses,commissions,andequitymaybeoffered.
Allofouremployeesareofferedarobustsuiteofphysical,financial,andmentalwellnessbenefits.
Incompliancewithapplicablelaws,wedonotinquireaboutsalaryhistory,oraboutcriminalhistorypriortoaconditionalofferofemployment. Benefits- Agreat401(k)plan:
Ourown!
Our401(k)includesadollar-for-dollaremployermatchupto4%ofcompensation(immediatelyvested)and$0planfees Top-of-the-linehealthplans,aswellasdentalandvisioninsurance Competitivetimeoffandparentalleave
FastestGrowingCompanies(2021)
Toooften,it'sbecausetheyareemployedbyacompanythatdoesn'tofferaretirementplan.
HumanInterestischangingthatbymakingitaffordableandaccessibleforsmallandmedium-sizedbusinessestoofferemployeesapathtofinancialindependencethroughretirementsavings. We'reahigh-growthfintechcompanychangingtheretirementindustry.
Wearebackedbyanumberofinvestors.
ThisincludesfundingfromMarshallWaceandBaillieGifford,aswellastopinvestorssuchasBlackRock,TPG(TheRiseFund),SoftBank,GlynnCapital,NewViewCapital,USVP,Wing,Uncork,andmore. Abouttherole AsaCustomerSuccessSupportAssociateatHumanInterest,youarethefrontlinefaceofthecompany.
Onadailybasis,youdemonstrateyourpassionforhelpingcustomersmaximizeourretirementsavingsplatform.
Youlovetosolveproblemsandareenergizedbychallengesandtherewardthatcomeswithsolvingthem.
CustomerSupportAssociatesbenefitfromadevelopedanddefinedCustomerSuccesscareerladderwhichincludesopportunitiestogrowintootherroleswithintheorganization. Whatyougettodoeveryday Manageasteadyvolumeofinboundcustomerinquiries,primarilythroughphone,livechat,andemailconversations Identifytherootofcustomerneedsinordertoresolveinquiriescompletelyinjustonetouchpoint Documentthoroughnotesoneverycasetoensureimportantcontext,actionstakenandnextstepsareproperlycaptured Workcross-functionallywithinternalandexternalpartnerstosolvecustomerissues Providebestinclasscustomerservice Workinafast-pacedenvironment Managefollow-upswithcustomersasrequired Supportotherareasoftheorganizationwhenneeded Manageperformancetocompanysetstandardsandadheretoaworkforcemanagementschedule Whatyoubringtotherole 1+yearsofexperienceinacustomerfacingrole-i.e.customersupportoraccountmanagement/callcenterexperience,preferredbutnotrequired,orcommensuratecollegeexperience Passionforservingcustomers Strongorganizationalskills;youareabletojugglemultipletaskswithvaryingdeadlinesandstakeholders Abilitytocommunicatewithconfidence,professionalismandempathyoverthephone,livechat,andthroughemail Youremaincomposedinhigh-stresssituationsandconveyempathyforourcustomers Meticulousattentiontodetail-rarelymakingtyposandnoticingdiscrepancies Demonstratedabilitytoremainhighlyproductiveandorganizedinanelevated-noise,open-officeenvironment Whereyouwillwork LocatedinourLindon,Utahoffice(Monday-Thursday)withtheflexibilitytoworkremotelyonFridays StandardMonday-Fridayworkschedulewithnoweekendsorevenings Thisisafulltimeposition40hoursaweek WhyyouwillloveworkingatHumanInterest HumanInterestistacklingoneofourcountry'sbiggestchallenges-closingtheretirementgap.
You'llbeinstrumentalinarchitectingandscalingsolutionsthatbringfinancialsecuritytoemployeesatsmallandmedium-sizedbusinessesnationwide.
We'vemadesignificantprogress,butthereisstillgrowthahead,offeringyouauniqueopportunitytosolvecomplexproblems,driveinnovation,andadvanceyourcareeralongsideadedicated,mission-driventeam.
Wevaluehardworkandrecognizethatourteam'scontributionsarekeytoourcontinuedsuccess. JoinHumanInterestandmakealastingimpactbyshapingthefutureofretirement. Ouroperatingprinciplesdefinehowweworktogetherasateam.
TheyreflectHumanInterest'suniqueviewonwhat'simportantandwhat'sright.
Documentingthiscoreaspectofourculturehelpsemployeesmakegooddecisionsontheirown.
ItalsohelpscandidatesconsideringcareeropportunitiescriticallyevaluatewhethertheywillthriveatHumanInterest.
Customerobsession:
We'reallaboutcreatingamazingexperiencesforourcustomers.Weputtheirneedsfirstandgotheextramiletomakethemsmile.
Long-TermOrientation:
We'renotjustplayingfortoday;we'rebuildingalegacy.Wethinkbig,planstrategically,andinvestinourfuture.
AutonomousandAccountableTeams:
Wetrustourteammemberstotakeownershipandmakesmartdecisions.Weempoweryoutobeyourbestself!
AnEscalatingBarforTalentandPerformance:
We'reconstantlyraisingthebarandchallengingourselvestobebetter.Webelieveingrowthandcontinuousimprovement.
FundamentalOptimism:
Weseetheglassashalffull(andthenwefillitupwithmoreamazingideas!).Webelieveinthepowerofpositivityandthepotentialforgreatness. Compensation-AtHumanInterest,thereareanumberoffactorsthatareusedtodeterminetheappropriatepayrangeforeachposition.WetakeintoaccountthecostoflaborforeachpositioninvariousmarketsacrosstheU.S.Thebasesalaryforthispositionspans$18-$20.50perhourandrepresentstheminimuminourlowestgeographicregiontoamaximuminourhighestgeographicregion.
ThesalaryweoffertoanewemployeewithinthisrangeisbasedontheirlocationwithintheU.S.,theirrelevantjob-relatedskills,andexperience.
AtHumanInterest,basesalaryisonecomponentoftheoveralltotalrewardspackage.
Dependingontheposition,additionalcompensationcomponentssuchasbonuses,commissions,andequitymaybeoffered.
Allofouremployeesareofferedarobustsuiteofphysical,financial,andmentalwellnessbenefits.
Incompliancewithapplicablelaws,wedonotinquireaboutsalaryhistory,oraboutcriminalhistorypriortoaconditionalofferofemployment. Benefits- Agreat401(k)plan:
Ourown!
Our401(k)includesadollar-for-dollaremployermatchupto4%ofcompensation(immediatelyvested)and$0planfees Top-of-the-linehealthplans,aswellasdentalandvisioninsurance Competitivetimeoffandparentalleave
AdditionWealth:
Unlimitedaccesstodigitaltools,financialprofessionals,andaknowledgecentertohelpyouunderstandyourequityandsupportyourfinancialwellnessLyra:
EnhancedMentalHealthSupportforEmployeesanddependentsCarrot:
FertilityhealthcareandfamilyformingbenefitsCandidly:
Studentloanresourcetohelpyouandyourfamilyplan,borrow,andrepaystudentdebt Monthlywork-from-homestipend;quarterlylifestylestipend Engagingteam-buildingexperiences,rangingfromvirtualsocialeventstoteamoffsites,promotingcollaborationandcamaraderie. We'reagreatplacetowork(butdon'ttakeourwordforit)Here'salistofourawardsandaccolades:
CertifiedasaGreatPlaceToWork®(2023-2025) FortuneBestPlacetoWorkintheBayArea(2024) BestPlacestoWorkbyBuiltIn(2023-2024) America'sBestStartupEmployersbyForbes(2020-2022,2024) ATopCompanybyYCombinator(2020-2023) Inc.FastestGrowingCompanies(2021)