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Customer Support Administrator
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Pacific Water Conditioning
Remote
$45,760 Salary, Full-Time
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Job Description
Customer Support Administrator Pacific Water Conditioning Oxnard, CA Job Details Full-time $20 - $24 an hour 1 day ago Benefits Health insurance 401(k) Paid time off Vision insurance Qualifications Debt collection phone call Spanish Attention to detail Customer issue escalation Customer support Billing issue inquiries Appointment scheduling Customer complaint resolution Office experience Full Job Description Join Our Team at Pacific Water Conditioning! Are you ready to join a stable, family-owned company that values teamwork, customer service, and long-term growth? Pacific Water Conditioning is hiring a Customer Support Administrator to help us continue delivering exceptional service to our valued customers throughout Ventura County and surrounding areas. For over 60 years, Pacific Water Conditioning has built a strong reputation for integrity, reliability, and customer care. We're proud to be a locally owned company with a close-knit team environment where employees are supported, cross-trained, and encouraged to grow. If you enjoy staying busy, helping customers, and being part of a team that wears many hats, we'd love to meet you. About the Role As a Customer Support Administrator, you'll serve as one of the primary points of contact for our customers while helping support the daily operations of our office and service team. This is a hybrid role that combines: customer service scheduling and dispatch support administrative coordination billing and payment support You'll answer incoming calls, coordinate service and installation appointments, assist customers with billing questions, process payments, maintain account records, and support overall office operations in a fast-paced environment. This role is best suited for someone who enjoys a fast-paced office environment, can manage multiple priorities at once, and stays organized under pressure. What We're Looking For We're seeking someone who is: organized and detail-oriented customer-focused and professional confident communicating on the phone assertive yet personable adaptable and willing to help wherever needed a strong team player who thrives in a collaborative environment This role handles approximately 25-50 customer calls per day, so comfort with multitasking and staying composed under pressure is important. Qualifications Strong organizational and multitasking skills Excellent phone and communication skills Ability to resolve customer concerns professionally and efficiently Experience with scheduling, administrative support, or customer service preferred Familiarity with accounts receivable, invoicing, and collections is a plus Experience using CRM systems, Microsoft Office, and POS/payment systems preferred Bilingual (English/Spanish) skills are highly encouraged Previous office or customer service experience preferred, but we are willing to train the right candidate Responsibilities Include Answering and processing customer phone requests Scheduling service and installation appointments Supporting dispatch and technician coordination Handling billing questions and customer payments Maintaining accurate customer account records Assisting with accounts receivable tasks including invoicing and payment tracking Conducting collections outreach for past-due accounts Coordinating payment plans and resolving account concerns Providing general administrative and office support as needed Why Work with Pacific Water Conditioning? Family-owned and locally operated for over 60 years Stable, long-term company with an established customer base Supportive team-oriented environment Cross-training and growth opportunities Consistent full-time schedule Opportunity to build valuable office and operations experience At Pacific Water Conditioning, you're not just filling a position — you're becoming part of a dependable team that values hard work, professionalism, and customer care.