Find & Apply For Customer Service Representative Jobs in Oxnard, California

Job Summary We are seeking a Customer Service Rep for a direct hire opportunity in Oxnard, CA with a stable plastic packaging manufacturing environment. This role is ideal for a customer service professional who enjoys coordinating orders, shipping details, carrier communication, and customer follow-up in a fast-paced, product-based business. The Customer Service Rep will support daily order and shipping operations from the time an order is ready through shipment. This position works closely with customers, warehouse teams, and freight carriers to keep orders moving, resolve delivery questions, and maintain accurate shipping documentation. Key Responsibilities

• Notify customers when orders are ready and schedule pickup appointments with the warehouse team.
• Coordinate with freight carriers to schedule pickups, track deliveries, and resolve shipment or transit discrepancies.
• Follow up with customers and carriers regarding pickup dates, delivery inquiries, delays, and schedule changes.
• Partner with warehouse operations on delivery orders, driver updates, and special pickup instructions.
• Collect, confirm, prepare, and file shipping documents such as bills of lading, invoices, certificates, and related paperwork.
• Maintain accurate order tracking records, update the delivery order log, complete daily posting of goods issue, and assist with monthly shipment reports. Compensation and Benefits
• Direct hire opportunity.
• Pay range: $20 to $27 per hour.

• Schedule:

  8:00 AM to 5:00 PM.
• Background check and drug screen required. Required Qualifications and Skills
• Coordinate customer order readiness communication, pickup scheduling, and delivery follow-up.
• Support shipping documentation, order tracking, delivery order logs, and daily shipment updates.
• Communicate with warehouse teams, customers, and freight carriers to keep shipments on schedule.
• Assist the customer service team with assigned tasks, shipment reporting, and team meetings.
• 1 to 2 years of customer service experience required.
• Customer service experience in a manufacturing, distribution, logistics, warehouse, or shipping environment preferred.
• Experience supporting customers with physical products, order status, shipping updates, or sales support is strongly relevant.
• Experience using an ERP system required or strongly preferred.
• Comfortable using Microsoft Office, including Outlook and Excel.
• Clear, professional communication skills by phone and email.
• Strong attention to detail with the ability to manage multiple orders, deadlines, and follow-up tasks at the same time.
• Reliable, dependable, proactive, and willing to follow through until issues are resolved.
• Associate or Bachelor's degree required, preferably in Business, Supply Chain, or a related field. Preferred Qualifications
• Experience with SAP or a similar ERP system.
• Prior experience in manufacturing customer service, distribution support, shipping coordination, logistics support, or sales support for a physical product.
• Familiarity with bills of lading, freight carrier coordination, delivery order logs, shipment tracking, and shipping documentation.
• Business, Supply Chain, Logistics, or related education background preferred.

Equal Opportunity Employer / Disabled / Protected Veterans The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required. We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team. AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

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//e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.