Customer Support Analyst

SYSTEMTEC

is seeking a Customer Support Analyst for a hybrid opportunity (3 days a week onsite in Columbia, SC, 2 days remote). The Candidate will deliver end-user support and technical assistance for business applications and systems, ensuring timely resolution of issues and a high level of customer satisfaction. This role will also contribute to system enhancements and upcoming implementations by learning new tools and supporting adoption across the organization. Required Qualifications of the

Customer Support Analyst:

Applicants must be authorized to work for any employer in the U.S. We are unable to provide sponsorship or work with Third-Party agencies. Associate degree in a business, technical, or related field, or equivalent combination of education and experience Prior experience in a help desk, call center, or customer support environment supporting software and systems Working knowledge of desktop environments, client-server architecture, and/or virtual desktop infrastructure (VDI/VM) Strong analytical and troubleshooting skills with the ability to resolve complex technical issues Excellent written and verbal communication skills with the ability to engage effectively with both technical and non-technical stakeholders Proven ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment Strong organizational skills with attention to detail and accuracy Experience supporting tools such as Microsoft 365, Citrix, and user access/identity management systems Commitment to continuous learning and staying current with supported systems and technologies Preferred Skills/Experience of the

Customer Support Analyst:

Experience with ticketing systems such as ServiceNow or Salesforce (nCino experience is a plus) Industry certifications such as HDI or Certified Help Desk Professional Familiarity with regulated environments or compliance standards (e.g., HIPAA) Experience supporting system upgrades, deployments, or implementations Responsibilities of the

Customer Support Analyst:

Respond to and resolve user inquiries and issues across multiple support channels in a timely manner Troubleshoot application, system, and access-related problems using a variety of tools and resources Learn and support internal business applications, including understanding system integrations and dependencies Identify recurring issues and recommend solutions or process improvements Collaborate with technical teams and stakeholders to support system changes and implementations Ensure complete resolution of issues while maintaining high levels of customer satisfaction

Work Location :

Hybrid - Columbia, SC (onsite Tuesday-Thursday) Compensation /

Benefits:

Full-Time Employment with

SYSTEMTEC

means a competitive salary + paid OT, PTO, holidays, health, dental, disability, and life coverage, 401K, tuition reimbursement and more •Please note:

SYSTEMTEC

is not set up to employ workers in the states of California, New York, and New Jersey .•

Pay:

Up to $23.00 per hour

Work Location:

Hybrid remote in Columbia, SC 29201