Customer Support Representative Kingston Brass, Inc. / KingstonBrass.com - 4.0 Chino, CA Job Details Full-time | Contract From $22 an hour 15 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Live chat Customer returns handling High school diploma or GED Attention to detail Organizational skills Customer support Full Job Description Are you passionate about providing outstanding customer service? Kingston is seeking a dedicated Customer Support Representative to handle customer interactions via email, phone, and chat, and manage service order fulfillment.

Key Responsibilities:

Answer customer calls, emails, and chats promptly and professionally Provide detailed information about our products and services Troubleshoot technical issues, with a preference for candidates with construction or plumbing backgrounds Process orders, forms, and requests efficiently Process returns, warranty calls Multitask effectively and collaborate with internal departments Follow up on unresolved customer inquiries

Ideal Candidate:

Detail-oriented with excellent organizational skills Strong multitasking abilities and adept at handling high call volumes Proficient in Excel and Word, with familiarity in Microsoft Office and Google Office suites Capable of working in a fast-paced environment Excellent interpersonal and communication skills Typing speed of 40+ WPM for phone and 45+ WPM for chat

Requirements:

High School diploma or equivalent 2+ years of experience in a customer support or service-related role Proven critical thinking skills to resolve customer issues Self-motivated, team player, quick learner, systematic, and adaptable

Additional Information:

Temp-Hire Experience:

E-Commerce experience preferred (1 year)

Work Environment:

In-office position; remote work not available

Benefits:

Paid time off, health insurance , dental, vision, life insurance and other, 401K with match (waiting period may apply)

Communication Tools:

ZenDesk CRM, LiveChat, Phone Physical Requirements:

Ability to sit for extended periods of time, use hands for task like typing, faxing, copying and phone usage. Potentially lift or move light objects up to 20 lbs. Ability to walk between all buildings across campus. Success in this role will be measured through the quality of your email, chat, and call interactions. If you are committed to delivering exceptional customer experiences and thrive in a dynamic setting, we encourage you to apply!

Pay:

From $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance People with a criminal record are encouraged to apply Application Question(s): Is the salary rate posted for this role aligned with your salary expectation?

Experience:

clerical customer service: 2 years (Preferred) Ability to

Commute:

Chino, CA 91710 (Preferred)

Work Location:

In person