Customer support representative Apply Now Applied To save a job sign in or get started
Job ID:
10238889 Posted today Back Malvern, PA, US Office Bachelors Degree Full Time, Temporary USD 35/hr Experienced (Non-Manager) On-site Manufacturing - Other First Shift (Day) Malvern, PA, US USD 35/hr Experienced (Non-Manager) Full Time, Temporary Manufacturing - Other On-site Office Bachelors Degree First Shift (Day) Apply Now Applied Job details
Job Title:
Customer Experience Associate Location:
Remote Work Schedule:
10:30 AM to 7:00
PM EST Contract:
6 months
Qualifications:
- Bachelor's degree, Associate's degree, or 3-5+ years of customer service experience
- Strong attention to detail
- Excellent verbal and written communication skills
- Strong customer service and relationship-building skills
- Ability to take initiative and proactively resolve customer inquiries
- Strong problem-solving and organizational skills
- Ability to work independently and as part of a team
- Experience in sales, call center, product support, or a related environment preferred
- Computer proficiency; Salesforce experience is a plus
Responsibilities:
- Deliver a best-in-class customer experience through phone, email, chat, surveys, and other communication channels
- Answer customer questions regarding products, programs, installation, and related topics
- Promote products and identify potential business development and sales opportunities
- Capture customer feedback, insights, and pain points using platforms such as Salesforce
- Gather voice-of-customer data and support customer loyalty initiatives
- Build and maintain relationships with current and prospective customers
- Collaborate with CX team members, managers, plant personnel, and sales teams to meet customer needs
- Support continuous improvement and knowledge-sharing initiatives within the team
- Assist with customer outreach and survey activities to collect market insights and feedback 10238889 Share this job Copied url To save a job sign in or get started To apply for this job email your details to I want more jobs like this in my inbox.
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