Job Description
Job Title:
Customer Experience Associate Location:
Remote Work Schedule:
10:30 AM to 7:00 PM EST Contract:
6 months Qualifications:
Bachelor's degree, Associate's degree, or 3-5+ years of customer service experience Strong attention to detail Excellent verbal and written communication skills Strong customer service and relationship-building skills Ability to take initiative and proactively resolve customer inquiries Strong problem-solving and organizational skills Ability to work independently and as part of a team Experience in sales, call center, product support, or a related environment preferred Computer proficiency; Salesforce experience is a plus Responsibilities:
Deliver a best-in-class customer experience through phone, email, chat, surveys, and other communication channels Answer customer questions regarding products, programs, installation, and related topics Promote products and identify potential business development and sales opportunities Capture customer feedback, insights, and pain points using platforms such as Salesforce Gather voice-of-customer data and support customer loyalty initiatives Build and maintain relationships with current and prospective customers Collaborate with CX team members, managers, plant personnel, and sales teams to meet customer needs Support continuous improvement and knowledge-sharing initiatives within the team Assist with customer outreach and survey activities to collect market insights and feedback As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Get a complete career fit with Kelly®. You're looking to keep your career moving onward and upward, and we're here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experience, and most importantly, fit right on your path of where you want to go in your career. About Kelly Work changes everything. And at Kelly, we're obsessed with where it can take you. To us, it's about more than simply accepting your next job opportunity. It's the fuel that powers every next step of your life. It's the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life-just ask the 300,000 people we employ each year. Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California's state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. Kelly may use AI-powered tools during the recruitment and hiring process. For full details, including how Kelly uses AI, your rights, and how to request a reasonable accommodation, visit the Recruitment Artificial Intelligence Notice.
