Customer Support Specialist

Customer Support Specialist Digital Media Solutions

LLC - 2.8

Largo, FL Job Details Full-time $21.50 an hour 18 hours ago Qualifications Customer support Productivity software

Full Job Description Description:

Location:

US-Remote (AL,AZ,CA,CO,CT,DC,FL,GA,ID, IL,IN,MA,MD, MI, MO, NC, NH, NJ, NV, NY, OH, OR, PA, RI, TN, TX, UT, VA, WA, WI)

Type:

Full-Time, Hourly + Commission About DMS Digital Media Solutions (DMS) is a performance-driven digital marketing company that connects consumers and brands through data, technology, and proprietary media platforms. Our systems power high-volume customer acquisition and real-time decisioning across multiple verticals. We operate in high-volume, transaction-intensive environments and partner closely with clients to deliver measurable outcomes through analytics, optimization, and operational execution. About the Role We are looking for a motivated, solution-oriented Customer Support Specialist to join our team. In this role, you will serve as a frontline resource for customers navigating DMS products and services, helping resolve issues, answer questions, and provide a positive customer experience across every interaction. You will work closely with Customer Success Managers and internal teams to support post-sales customer needs in a fast-paced, high-volume environment. The ideal candidate is organized, responsive, and able to communicate clearly while managing multiple customer inquiries effectively. Why Join DMS? At DMS, customer experience plays a critical role in how we support and retain our partners. In this role, you'll work directly with customers and internal teams to help resolve issues, improve processes, and contribute to a high-quality support experience. You'll gain exposure to a fast-paced digital marketing environment while building valuable customer support and problem-solving skills.

Key Responsibilities:

Customer Support Investigate and resolve inbound customer inquiries related to DMS products and services Guide customers through website navigation and troubleshoot technical issues Provide timely, professional, and solution-oriented support across customer interactions Cross-Functional Partnership Partner with Customer Success Managers and sales teams to support post-sales customer needs Collaborate with internal teams to resolve customer issues and improve service delivery Case Management & Documentation Log calls, cases, and support requests accurately and consistently Maintain organized customer records and follow established support processes Issue Identification & Process Improvement Identify recurring customer issues and communicate trends to internal stakeholders Support efforts to improve customer experience and operational efficiency

Requirements:

Experience 2+ years of inbound customer support experience Associate's degree or higher Technical & Professional Skills Strong written, verbal, and interpersonal communication skills Proficiency with Microsoft Office Suite Ability to manage time effectively and work independently in a remote environment Preferred Qualifications Experience working in a SaaS environment Familiarity with Salesforce or similar CRM platforms

Compensation:

The hourly rate for this position is $21.50 an hour plus uncapped performance-based commission. Candidates will be considered in totality of their skills and experience.